Help Desk Analyst at Trigyn Technologies Inc

Immediate long term contract opportunity for Help Desk Analyst with direct client in Philadelphia, PA.

Trigyn has a long-term contract opportunity for Help Desk Analyst with our direct client - a major utility services firm based in Philadelphia, Pennsylvania. Details on the role are listed below:

Note: This assignment is five days on-site, in Philadelphia, PA.

Minimum skills and experience:
• Minimum 2 years of experience working in single point of contact help desk.
• Experience using GroupLink's Everything Helpdesk and Jira’s Service Management application.
• Strong customer service skills; telephone etiquette.
• Good team-oriented interpersonal skills.
• Good organizational skills.
• Good analytical and problem-solving skills.
• Good oral and written communications skills (technical and non-technical).
• Strong understanding of the ACD system and trouble ticket process.

About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.