Help Desk Analyst - HonorVet Technologies

" Minimum 2 years of experience working in single point of contact help desk.
" Experience using GroupLink's Everything Helpdesk application.
" Strong customer service skills; telephone etiquette.
" Good team-oriented interpersonal skill.
" Good organizational skills.
" Good analytical and problem-solving skills.
" Good oral and written communications skills (technical and non-technical).
" Strong understanding of the ACD system and trouble ticket process.

experience using GroupLink's Everything Helpdesk and Jira's Service Management applications