Help Desk Analyst - Diversity Nexus
Philadelphia, PA
About the Job
Help Desk AnalystClient: PGW
Location: Philadelphia, PA
Onsite
Minimum Skills and experience:
Location: Philadelphia, PA
Onsite
Minimum Skills and experience:
- Minimum 2 years of experience working in single point of contact help desk.
- Experience using Grouplink's Everything Helpdesk application.
- Strong customer service skills telephone etiquette.
- Good team-oriented interpersonal skills.
- Good organizational skills.
- Good analytical and problem-solving skills.
- Good oral and written communication skills (technical and non-technical).
- Strong understanding of the ACD system and trouble ticket process.
Source : Diversity Nexus