Help Desk Analyst at Frontline Managed Services

Do you want to shift gears into a new IT career? We will steer your future towards the finish line!

Frontline Managed Services is looking for talented individuals who are passionate about technology. If you are a fan of technology and want to turn it into an IT career, you would be a perfect candidate for our Help Desk opportunities. We will enhance your skill set by providing you with four weeks of industry-leading training and ongoing professional opportunities via our career development program Frontline Managed Services University (FMSU).

What is FMSU?

• Provides opportunities for job progression, future roles, and the skills needed to advance
• Fosters an environment where you can continue your learning
• Current career paths include IT Administration, IT Systems, IT Security, Enterprise IT, Cybersecurity

Benefits of frontline Managed Services include:

• Medical, Dental, Vision, and 401K available
• 10 days paid time off per year
• 10 additional paid holidays off
• A comfortable, relaxed dress code

Information Technology Analyst Duties:

• Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.
• Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant resources.
• Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
• Escalate unresolved issues to Team Leads.
• Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.

Location: 480 West Dussel Drive, Maumee, OH, 43537

Pay Rate: $15.00 an hour