Help Desk Analyst II at Rezult Technology

Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Helpdesk Analyst II to fulfill an immediate vacancy.

This individual will be responsible for:

• Overnight support and implementation of an ATM replacement project for 1,000+ locations.
• Working onsite within an enterprise data center to operate various tasks to bring new ATMs online and verifying their ability to process transition requests.
• Opening service incidents as needed if problems occur during replacements and dispatching service vendors to resolve issues.

We are actively speaking with applicants that have a minimum of: 

• 2+ Years of experience operating PC systems (Windows, MS Office, etc.)
• 2+ Years of experience in IT service desk role.
• 1+ Years of experience working with help-desk ticketing systems.
• Strong communication and customer service skills.

Preferred Certifications and Experience:

• Strong communication and customer service skills.
• High degree of accuracy performing remote upgrades/repairs.
• Bachelor’s degree in Computer Science or related analytical field or equivalent experience.

Location:

• Onsite - Lakeland, FL