Help Desk Analyst I - FT - [Paycomonline] Mountain View Hospital

JOB SUMMARY:      &nb...

Education/Certification: Associates Degree in related field, Industry certifications (i.e. A +, Network+, Microsoft Cisco).

Experience: 1-2 years in related field. 1-2 years of Health Care Experience. Experience troubleshooting and supporting Microsoft Office Suites. Basic understanding of Active Directory.

Equipment/Technology: Microsoft Technologies (Server/Client), ITIL based support methodologies

Language/Communication: Communication skills using speech and writing. Excellent customer services skills

Mathematical Skills: Basic

Mental Capabilities: Strong problem solving and ability to prioritize and work unsupervised. Can adhere to and follow instructions given to by Team Leads or Manager.

Interpersonal: Ability to interact with all personality types.

Performance: Ability to systematically troubleshoot complex problems.