Help Desk Analyst - Crescens Inc.
Harrisburg, PA
About the Job
Job Title : Help Desk Analyst
Location: Harrisburg , PA
Duration: 3+
Requirement Details
Required Skills:
Location: Harrisburg , PA
Duration: 3+
Requirement Details
- The selected contractor must be familiar with the WIC program and a variety of the IT technologies and methodologies. They will have proven experience in support, testing, and experience with a variety of old and new Microsoft software technologies. They will work with the Bureau of WIC, WIC technical support and a variety of other Health & Human Services Delivery Center teams to define needs, analyze problems, recommend solutions, and provide the level of support required to maintain consistent, quality level service. This position is responsible for performing all roles/duties defined in the standard
- Provide ongoing level one and two support for and other WIC systems, including system error monitoring and resolution. - Create and execute unit tests for software development efforts associated with new and existing Pennsylvania WIC systems. - Create and maintain system help documentation to support ongoing goals related to user self-service and system training initiatives. - Support the WIC ADA in ongoing planning and support activities related to upcoming WIC system releases. - Participate in business and system knowledge transfer sessions related to EBT and the PENN system. - Create documentation that will become part of the WIC Support knowledge center for onboarding support staff. - Utilize Azure DevOps for SDLC reporting and workflow
Required Skills:
- This position requires a high degree of business and technical knowledge, skill, leadership, dedication, and ability to take initiative.
- Ability to ramp up quickly and perform independently is essential.
- Familiarity and experience with the WIC program is highly desired.
- Customer and technical support of business-critical applications
- Quality assurance testing and documentation
- Federal, State, or Local government experience
- Bachelor's degree with major in a relevant field
Source : Crescens Inc.