Help Desk Analyst - TEKsystems

Position Overview: Help Desk Analysts in this role provide technical support within a contact center environment. Responsibilities include troubleshooting issues with remote hardware, custom and commercial software, and connectivity. Support is provided through phone and chat using remote access tools. This includes assistance with Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.

Technicians will handle an average of 25 interactions daily, serving as the primary contact for technical issues, requests, and questions for over 20,000 staff members. During their shifts, they should expect to spend nearly all their time interacting with customers.

Qualifications:

• Associate degree, IT certifications, or equivalent work experience is preferred.
• High School Diploma or GED required.
• 6+ months of IT support experience, troubleshooting technical issues including Windows 10, Office 365, Outlook, hardware, etc.

Training:

• A 7-week initial training period is required, with hours from 8:00 AM to 4:30 PM, Monday through Friday
  • Training is fully onsite in Franklin, WI.
• Permanent shifts will commence after the training period.

Other Details:

• Shifts avaliable include 1st, 2nd, 3rd, and weekend shifts.
• This position sits onsite in Franklin, WI for 7 weeks regardless of shift.
  • 1st shift employees will work 3 days onsite & 2 days remote following successful completion of training.
  • 2nd & 3rd shift employees will have the ability to work fully remote after the successful completion of training.

Pay and Benefits

The pay range for this position is $17.00 - $20.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Franklin,WI.

Application Deadline

This position will be accepting applications until Dec 13, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.