Help Desk Analyst at Kavaliro
Denver, CO
About the Job
Our Client is seeking a Help Desk Agent to provide technical support to customers and critical applications. Additional information below:
Job location:
The candidate must be a resident of the State of Colorado. This is a “remote location from anywhere in CO”. All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.
Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep our client's application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities will include:
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Job location:
The candidate must be a resident of the State of Colorado. This is a “remote location from anywhere in CO”. All remote work must be performed in Colorado. We will not consider out of state candidates who are looking to relocate to Colorado for this position.
Job Description:
The Service Desk Specialist/Live Chat Agent provides critical assistance to keep our client's application running smoothly. We are seeking an individual that is passionate about technology and being part of a team helping others utilizing chat tools following closely the organizations standard operating procedures.
Responsibilities will include:
- Providing Tier I support and customer assistance for a mobile application.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
- Install the software on supported devices following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system.
- One year of professional experience in an occupational field related to the work assigned to the position including mobile application support.
- Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
- Jira experience.
- ITIL Certification.
- Agile and scrum methodology experience.
- Government work experience.
- Apple and Google Play Store.
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Salary
$20 - $24 per hour