Help Desk Analyst - First Pro

firstPRO is looking to fill a Help Desk Analyst position for a client of ours in the insurance industry. Logistically this is a contract position with the opportunity to recur as well as go permanent. This is a hybrid position with offices located in the Blue Bell area. Candidates will be responsible for answering calls and emails in a timely manner to assist with tier I IT issues regarding password resets, Office 365, and Windows 10. Compensation goes up to 25 an hour and is based on experience. Interested candidates please attach an updated resume when applying.

Responsibilities & Qualifications

• Respond to requests for technical assistance via phone, via e-mail or in person
• Provide first level technical support and assistance and assign complex and/or high priority problems to the appropriate support groups for resolution
• Identify and escalate situations requiring urgent attention
• Associates Degree in IT or related field with A+ or related certifications and/or five years equivalent work experience
• In depth knowledge and experience supporting PC hardware for desktops and laptops, Active Directory, Network troubleshooting, Windows 7, Windows 8.1 and Windows 10 operating systems, and Microsoft Office 2016
• Knowledge and experience with 10 Zig, VMWare Horizon client, VPN and Remote Access
• Excellent oral and written communication skills. Must be able to clearly communicate technical guidance and instructions to users via telephone and email