Help Desk Analyst - Randstad USA

The Desktop Engineer (Level I) responsibilities are as follows:

? Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

? Develop installation schedules, prepare and create installation packages.

? Prepare documentation for configuration changes at each site and supporting test

reports.

? Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

? Coordinate post installation operations and maintenance support.

Qualifications:

Knowledge, Skills and Abilities:

? Must be detail-oriented, organized, and can work under tight deadlines.

? Must have a comprehensive knowledge of generic IT hardware devices.

? Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

? Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

? Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

? Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration. 
location: Bethesda, Maryland
job type: Contract
salary: $30 - 35 per hour
work hours: 8am to 4pm
education: High School
 
responsibilities:

Position Summary/Overview:

Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at

a large NIH support organization. The successful candidate will work with our IT managers,

engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in

a timely, cost-effective manner.

The Desktop Engineer (Level I) responsibilities are as follows:

? Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

? Develop installation schedules, prepare and create installation packages.

? Prepare documentation for configuration changes at each site and supporting test

reports.

? Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

? Coordinate post installation operations and maintenance support.

Qualifications:

Knowledge, Skills and Abilities:

? Must be detail-oriented, organized, and can work under tight deadlines.

? Must have a comprehensive knowledge of generic IT hardware devices.

? Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

? Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

? Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

? Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-

? Excellent written and verbal communication skills with the ability to communicate very

well with users, peers and managers.

? Knowledge of IT Hardware systems and their configurations

? Experience troubleshooting IT Hardware systems.

? 2 to 3 years progressive experience in hardware installations or as a Tier II Customer

Support Representative in a federal government IT service delivery operation chartered

with large scale, multi-faceted IT support