Help Desk Analyst 2 (Onsite) - Serigor Inc.
Richmond, VA
About the Job
Job Title: Help Desk Analyst 2 (Onsite)
Location: Norfolk, VA
Duration: 12 Months
Job Description:
Skills:
Location: Norfolk, VA
Duration: 12 Months
Job Description:
- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
- A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| OTRS Ticket System (or equiv) | Required | 1 | Years |
| TDX IT Service Management (ITSM) Service Desk tool | Required | 1 | Years |
| Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing) | Required | 2 | Years |
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Source : Serigor Inc.