Help Desk Administrator - Prestige Employee Administrators

Position Description: We are seeking a motivated Helpdesk Administrator to join our growing team. The primary responsibility in this role will be to provide technical support to users and clients in a timely and efficient manner.  You will work with a tight knit group of admins and engineers to support the day-to-day operations of Prestige employees, their clients and our service with some local travel being required at times for satellite offices or the setup of corporate events.   

Roles and Responsibilities:

• Take ownership of the Helpdesk system.
  • Provide general IT support to users through the system, on the phone, in person, email or chat.
  • Ensure the proper recording, documentation and escalation of tickets related to all requests.
• Manage IT Assets and inventory.
  • Catalog and track all IT assets through their lifecycle.
  • Maintain inventory of equipment and user peripherals (mice, keyboards).
• Provide remote support of timeclock infrastructure and software to clients.
• Document and maintain SOP’s outlining procedures for troubleshooting our various systems.
• Assist the Infrastructure manager with general network and server maintenance.
• Perform moves of office equipment, set up computer systems, should be able to lift up to 30lbs.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of helpdesk procedures, products and services.
• Act as a Secondary or Tertiary point of contact for other IT staff and services.
• Other duties as assigned by the IT Management Team.
• Participate in a rotating on-call schedule.

Education and Experience Qualifications:

• Bachelor’s degree or equivalent experience in related field
• 4 years of hands-on IT experience
• Knowledge of a Professional Employer Organization (PEO) a plus.

Skills and Personal Qualifications:

• Working knowledge of IT Service Desk functions
  • Windows 10/11 general knowledge and provisioning.
  • Software Installations (Office, Adobe)
  • Active Directory, VoIP, E-mail, DNS, DHCP
  • IT Asset Management and Monitoring (Lansweeper)
  • Cyber Security Best Practices
  • Office 365 tenant management
• Proven experience in providing helpdesk support.
• Strong Interpersonal and Communication skills.
• Customer service mindset and detailed oriented.
• Comfortable in a fast-paced environment
• Familiarity with Human Resource IT Services is a plus (timeclocks, kronos, prism)

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