Help Desk Administrator, ACT - Yorktown Systems Group

Summary:

The Unconventional is seeking a qualified applicant to work in Help Desk and Administration providing support to the NATO Allied Command Transformation (ACT) program. The main objectives of the ACT are to provide appropriate support to NATO missions and operations; lead NATO military transformation; improve relationships, interaction and practical cooperation with partners, nations and international organizations.

Specific duties may include, but are not limited to:  

• Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays.
• Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
  • Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification.
  • Support any helpdesk questions received by email or phone.
  • Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform.
  • Support various communities of interest within NATO in customization and maintenance of JADL pages.
  • Work closely with NCIA to ensure the services are available and operational on the NATO networks.
  • Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.

Required Qualifications:

• A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System.
• A minimum of 3 year’s (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system.
• A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion.
• Experience in helpdesk tracking software and trouble ticket supporting software.
• Experience in producing reports and metrics from a LMS or by interrogating the database.
• Experience in cyber issues and protecting the system and network from unauthorized access.
• Two years of vocational training in computer related science or related subjects in the educational domain
• Fluent in English (Written and Oral).

Clearance:  Must possess a NATO SECRET – level clearance or active SECRET security clearance.

Location:  Norfolk, VA

Travel: Some travel may be required