Healthcare Customer Service Specialist at Cochlear Ltd

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Healthcare Customer Service Specialist - Start Date January 20th, 2025!

(Customer Order Insurance Specialist)

Location: Lone Tree, CO

Please submit your application by December 31st, 2024 to be considered for the position.

Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

Who we are

As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices - more than any other company - helping people of all ages to hear and connect with life's opportunities.

Who we are looking for

Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients.

What you will do

• Wow our customers with every single interaction.
• Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
• Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
• Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.

What you will need

• The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
• Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
• Technical aptitude and multitasking skills to navigate multiple systems and tools.
• Effective verbal and written communication skills to interact with customers via phone, email, and chat.

Why you will love working with us

In addition to career development & training opportunities, we offer competitive wages and benefits.

• Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
• Competitive medical, dental, vision, life & disability insurance
• 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
• Accrue 3 weeks PTO to start, and time off to volunteer
• Maternity and paternity leave
• Tuition reimbursement (up to $5,250 annually)
• Onsite cafeteria (company subsidized) & free onsite 24-hour gym (free classes)
• Walking distance to RTD train station (Lincoln Station)
• Smart casual dress code

How you will work

• In this role you should be comfortable working onsite at our headquarters in Lone Tree, CO
• Paid training to enable your success
• Hours of operation: 6:00am to 6:00pm Monday through Friday
• Voluntary Saturday shift of 4 hours 8am to 12pm paid overtime

Education and Experience Requirements

High School Diploma and 2 Years of experience in healthcare customer service

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position and utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures, and processes to customers (whether internal or external).

Work Environment

This role is an in-office position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Cochlear Americas is an Equal Opportunity Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local law. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.