Healthcare Customer Service Rep - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is hiring several Healthcare Customer Service Reps.

Monday to Friday full time position. No weekends!

Hours: 9am – 5:30pm

Pay is $17.50 an hour. If bilingual pay is $18.50 an hour.

The position is a mix of onsite and work from home. Best of both worlds!

Job Summary:

The Conduent Patient Access Solutions group is nationally recognized for its planning, content, and process expertise in the design and management of compliant, streamlined reimbursement and patient assistance programs.  The Conduent Patient Access Solutions group is dedicated to delivering the highest-quality, leading-edge services so patients can experience the best possible medical outcomes.

The Institutional Patient Access Specialist strives to eliminate barriers to patient assistance provided in obtaining medications for complex and rare medical conditions. The Institutional Patient Access Specialist, reporting to the Program Manager or Supervisor, navigates institutional eligibility criteria, performs administrative functions and interacts with key stakeholders in a call-center environment.

Institutional Patient Access Specialists require personal integrity, strong empathy, a high level of accuracy and superb attention to detail.

Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

• Ensure timely completion and documentation of day-to-day work activities
• Accurately enters facility enrollments for approval, denial or rejection
• Verify and process electronic or manual replenishment requests
• Assist Patients/HCP with completing enrollment application
• Handle and resolve patient/HCP inquiries
• Troubleshoot internal processes, caller and customer issues
• Communicate with facilities to review exception reports and resolve program issues
• Act as liaison between program and distribution center
• Maintain spreadsheets for monthly reports
• Meet department customer service and call standards
• Troubleshoot order issues
• Print, mail or fax program correspondence
• Validate facility licensing
• Process facility inbound correspondence
• Perform clerical duties: filing, faxing, shredding, etc.
• Participate in department meetings
• Perform ad-hoc projects for management
• Create and draft program letters as needed
• Training and Review on program/product modules 

Job Qualifications:

Education:

• High School degree or equivalent required

Experience:

• 2+ years in customer service, pharmaceutical, medical, insurance, call center, or related similar field
• 1+ year in PAP( Patient Assistance Programs)  preferred, but not required!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.