Healthcare Call Center Rep - TEKsystems

Job Description: Seeking a dedicated Call Center Representative to join our team. The ideal candidate will be responsible for managing a multiphone system, screening calls, and directing them appropriately. Key duties include answering phones, taking messages, scheduling patient appointments in accordance with office policies, and verifying insurance eligibility and financial status. Key Responsibilities: + Manage multiphone system and screen calls as necessary. + Answer phones, take messages, and schedule patient appointments. + Direct calls and messages to appropriate staff or physicians. + Identify payor source and verify insurance eligibility and financial status. + Assist with second attempt calls for incoming referrals. + Monitor schedule for changes in templates, such as MD in surgery or PTO dates, and reschedule patients as needed. + Process patient appointment requests submitted through Phreesia Appointment Hub. Additional Skills & Qualifications: + Strong communication and organizational skills. + Ability to handle multiple tasks and prioritize effectively. + Experience with scheduling and managing patient appointments. + Familiarity with insurance verification processes. + Proficiency in using appointment scheduling software. If you are a proactive and detail-oriented individual with a passion for patient care, we encourage you to apply. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, Dental & Vision 401(k)/Roth Basic/Supplemental Life & AD&D Short and long-term disability HSA & DCFSA Transportation benefits Employee Assistance Program Company Paid Time off or State Sick Leave #prioritywest Pay and Benefits The pay range for this position is $21.00 - $21.00 - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Issaquah,WA. Application Deadline This position will be accepting applications until Dec 11, 2024. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.