Healthcare Administrative Manager - Riverside Neighborhood Community Health Center - County of Riverside
Riverside, CA 92501
About the Job
Riverside Neighborhood Community Health Center
Riverside University Health System is currently recruiting for a Healthcare Administrative Manager to provide management oversight of our Federally Qualified Heath Clinic in Riverside. The Healthcare Administrative Manager plans, coordinates, and directs the diverse and complex administrative functions of the Care Clinic; provides programmatic, budgetary and personnel oversight, through subordinate supervisors; acts for the Director of Ambulatory Care Operations during absences or as directed; and performs other related duties as required.
This position works as a dyad partnership with the physician in charge and is responsible for supervision of clinical support staff including clinical lead Registered Nurses, License Vocational Nurses and Medical Assistants. The position will supervise and direct the work of clinical support staff, ensure operational workflows are followed, participate in performance improvement events, and collaborate with physicians to ensure clinical and clerical duties are completed.
The ideal candidate for this position will possess a Bachelors Degree and at least f our (4) years of administrative experience in a healthcare organization/health system, which included two years of experience supervising/managing the clinical operations of an ambulatory clinic.
This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.
Work Schedule: 9/80, 7:30am - 500pm
Work Location: 7140 Indiana Avenue, Riverside, CA 92504
Meet the Team!
EXAMPLES OF ESSENTIAL DUTIES
• Plan, organize, manage, and direct the work of RUHS Care Clinics professional and administrative support services staff, through subordinate supervisors, within an assigned geographical region; ensure maximum staff productivity and patient flow at care clinics.
• Collaborate with physicians and other healthcare providers in providing quality care efficiently and effectively.
• Assist in assessing medical provider productivity standards and patient flow issues and identify opportunities for improvement; establish objectives, and formulate and implement the action plan for achieving improvements; resolve patient complaints or problems.
• Develop RUHS Care Clinics capital and operating budget plan, and is accountable for budget variances for ambulatory care.
• Develop and recommend the implementation of new and the revision of existing programs, policies, procedures, standards of care and practice, and goals and objectives of ambulatory care.
• Establish and communicate expectations and performance standards through subordinate supervisors to staff; evaluate the performance of staff to ensure compliance with regulatory and accreditation standards, policies, procedures, and standards of care and practice, including the goals and objectives of the organization.
• Collaborate with ambulatory care medical leadership and staff regarding provider credentialing and training, as well as resident physician training at the ambulatory care clinics.
• Interview applicants and make hiring decisions; identify learning needs and oversee the orientation and training of staff; coordinate the training of students in ambulatory care; coach and counsel staff when conduct or performance issues arise; consult with Human Resources and administer progressive disciplinary actions when required.
MINIMUM QUALIFICATIONS
Education:Graduation from an accredited college or university with a Bachelor's degree in hospital, health, business or public administration, public health, behavioral science, nursing, or closely related field. (Additional qualifying experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience).
Experience: Four years of progressively responsible administrative experience in a healthcare organization/health system, which included two years of experience supervising an ambulatory care clinic.
Knowledge of: Joint Commission, Health Resources and Services Administration (HRSA), federal and state regulatory standards, and all phases of ambulatory care services administration and management; principles of organization, methods, equipment, materials, personnel management, laws relating to medical or ambulatory care administration, and record maintenance.
Ability to: Implement the principles of leadership and management in the ambulatory care process; ensure compliance with RUHS goals, objectives, strategic plan, policies and procedures; prepare and maintain reports and clinical records; communicate clearly via oral and written methods; monitor critical practice indicators, identify opportunities for improvement, and guide the implementation of the action plan; analyze and maintain budget accountability; establish, communicate, and monitor performance standards and expectations; manage time effectively; make sound decisions using problem-solving skills; use productive group dynamics to achieve teamwork.
SUPPLEMENTAL INFORMATION
License: Possession of a valid California Driver's License may be required for this position.
For questions regarding this recruitment contact the recruiter, Jeremy Holforty :
jholfort@rivco.org/ 951-955-5558.
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL INSURANCE: A Flexible Benefit Credit is provided on a monthly basis as governed by the Management Resolution or applicable bargaining unit. Vision coverage is provided through Vision Service Plan (VSP) at no cost to employee or eligible dependents.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013.Effective July 1, 2023, the employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
401(a) MONEY PURCHASE PLAN: County contribution of $50 per pay period towards choice between two 401(a) plan providers.
ANNUAL LEAVE (Bi-Weekly Accrual):
0 < 36 months = 8.92 Hours
36 to <108>108 or more months = 12.00 Hours
Maximum Annual Leave accumulation is 1,800 hours. Employee may receive pay in lieu of up to 80 hours per calendar year. Agency/Department Head may approve an additional 80 hours.
-Annual Leave for Unrepresented Management Attorneys:
Maximum Annual Leave accumulation is 2,000 hours. Refer to Article 22 of the Management Resolution for a list of job classifications included.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: 5 days (3 days are County paid; 2 days can be taken through use of accrued leave balances).
BASIC LIFE INSURANCE: $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the Management Resolution or applicable bargaining unit.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding, Management Resolution, or Salary Ordinance. Please contact the recruiter listed on the job posting directly for more information..