Health Unit Coordinator - ATS - The Dimock Center

Unit Coordinator

You are a caring, hard working individual who thrives in a team environment and is committed to excellence. You have experience in a medical or office setting and are comfortable interacting with patients, as well as managing administrative responsibilities.

The Dimock Center is a federally qualified community health center that heals and uplifts individuals, families and communities. Our vision is to redefine the model of a healthy community by creating equitable access to comprehensive health care and education. We promote a culture of respect, excellence, equal opportunity, and commitment to our employees and the communities we serve.

Our Behavioral Health Services programs provide residential and outpatient treatment for those struggling with mental illness, developmental disabilities, or substance use disorders. For many individuals, our programs literally save lives.

Acute Treatment Services (ATS) is a 39 bed medically monitored detox unit for alcohol and opioid use disorders located right on campus.

The Dimock’s ATS Medical Director, Nurse Manager, Clinical Supervisor, Nursing staff, Behavioral Health Specialist and Case Managers all work together to assure that each individual receives a safe, medication-assisted withdrawal within a respectful environment.

Job Description

Acute Treatment Services – Health Unit Coordinator

Summary/Objective:

The Health Unit Coordinator is responsible for completing all front desk administrative and customer service functions as they relate to patient care to effectively coordinate the unit in an efficient and professional manner.

Essential Functions:

• Work under the direction of the Program Director for ATS/CSS and work collaboratively with the Directing of Nursing or designee to coordinate the non-nursing/non-clinical activities essential to the effective functioning of the nursing unit.
• Greet patients in a friendly, welcoming, professional manner.
• Answer telephone calls and directs as appropriate; takes detailed and accurate messages when necessary.
• Responsible for clerical accuracy and documentation of unit
• Communicate general and specific program goals, rules of conduct to patients admitted to the detox – reinforcing current policies.
• Demonstrate appropriate judgment and complete confidentiality regarding patient’s medical information.
• Collaborate with all detox staff to ensure full program utilization and communication.
• Maintain a clean, organized work environment
• Photocopy and/or fax materials as required; accesses computer and input data as required.
• Monitor inventory of supplies and notify supervisor as needed (including paperwork, pens, functional computers, hand sanitizer, medical masks or other medical equipment).
• Responsible for the timely and appropriate notification of the need for repair of equipment: telephone system, current system, computer, printer or any other item.
• Attend staff meetings as required. Participates in and promotes a positive, supportive, cooperative team environment.
• Maintain acceptable attendance and punctuality; maintains professional appearance, aptitude, and attitude.
• Other duties as assigned.

Competencies:

• Knowledgeable of addictions and trauma-informed treatment approach.
• Able to interact with a multi-disciplinary team.
• Presents flexibility in adapting to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team.
• Maintains composure and critical thinking skills in a chaotic environment.
• Possesses strong leadership skills
• Presents self-directed, self-confident behavior; is able to work with minimal direction.
• Displays strong interpersonal skills; able to effectively communicate with all levels within clinical departments.
• Possesses techniques for dealing effectively with the public and staff, in person and over the telephone.
• Possesses mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites.
• Displays detail-oriented focus; is organized with excellent follow through skills.
• Possesses excellent problem-solving skills, able to multi-task and is a team player.
• Displays honesty and high integrity; is creative, innovative, and results-oriented

Physical Demands:

Light (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.)

Position Type/Expected Hours:

Full-Time, M-F – 7am-3pm

Full-Time, M-F – 3pm-11pm

Required Education and Experience:

• High School Diploma or equivalent required
• Associate’s Degree or Bachelor’s Degree in any related field preferred.
• Medical or health care experience desirable, but willing to train otherwise qualified candidates.
• Basic computer skills and the ability to learn new systems and procedures
• Effective interpersonal and communication skills
• Strong customer service orientation and the ability to interact with diverse groups of patients, staff and providers
• Demonstrated ability to solve basic patient and practice problems

Other Duties:

This job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement: The Dimock Center values diversity and it is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.