Health Office Assistant - Laura Baker Services Association

Health Office Assistant Opening! Flexible Hours, Days and Full-time/Part-time Availability! 

1. Job Summary: The Health Office Assistant/Care Liaison provides support to the facility nurse(s) who provide supervision of health care and support to people with developmental disabilities who reside in Laura Baker residential facilities. She/he represents Laura Baker Services Association directly to the customers, using Laura Baker Services Association standards of conduct and guiding philosophies to promote the well-being of the people the Association supports. The Assistant will coordinate the scheduling of communication of, and supervision needed during medical appointments.

2. Conditions of Employment:

• Must pass a Minnesota Department of Human Services background check and must be able to maintain that eligibility. She/he must be able to perform the environmental, physical, mental, and sensory demands of the job. Upon hire, she/he must be able to prove valid work status and complete manteaux screening.

• Must maintain a valid Minnesota driver's license.

3. Reporting Responsibilities: The Health Office Assistant reports to the Registered Nurse She/he is a member of the health team and Oak Street Services Management Team and is responsible to regularly attend the scheduled meetings of those teams as directed by the Director of Nursing. She/he provides supervision of health care appointments and reports any concerns.

4. Internal Contacts: The Health Office Assistant will primarily interact with Laura Baker Services staff members and the people she/he directly supports. Primary contacts will be with the facility nurse(s), the unit staff, clients, the health team, the Behavior Analysts, Household Directors and the kitchen staff.

5. External Contacts: The Health Office Assistant will interact with any and all of the constituencies of Laura Baker Services Association and the community at large. Primary contacts will be with Day programs, and other medical professionals, as she/he assists clients to schedule appointments.

6. Responsibilities and Duties: The Health Office Assistant is responsible to ensure that the following responsibilities are completed promptly and to the best of his/her abilities:

• Communicating with various aspects of the Laura Baker Association Services and outside individuals, including day programs, Night Residential Counselors, support personnel, medical staff, parents, social workers, administrators, and co-workers, medical professionals, pharmacists and dietitians under direction of facility nurse(s) or consulting RN.

• Act as a liaison between medical professionals as an advocate of the client. Assure needed medical appointments are scheduled. Attend appointments as needed and assure necessary follow-up is done. Communicate appointment times and date to all appropriate staff.

• Participating in interdisciplinary team meetings, health staff meetings, training sessions, OSSMT and workshops as directed by the Director of Nursing.

• Driving clients to and from appointments

• Adhering to the Laura Baker Services Association abuse and neglect policy.

• Adhering to the policies and procedures outlined in the Laura Baker Services Association Policy Manual.

• Performing other appropriate duties as assigned by the administrative staff.

7. Decision-Making Responsibilities: The Health Office Assistant has the authority to make decisions as outlined in the 'Levels of Decision-Making: Health Care Liaison'.

• Representing the Association in a positive and professional manner.

• Client and staff concerns to facility nurse(s) and the consulting RN.

8. Knowledge and Education: The Health Office Assistant must maintain current CPR certification. She/he must promote Self-Determination by respecting the life choices and dreams of the people she/he supports. Experience and/or education in the field is preferred.

9. Skills and Abilities: The Health Care Liaison will have the skill and ability to work independently as a member of the health team without constant supervision; communicate effectively with clients, co-workers, other medical professionals and the IDT members. She/he will act as a professional role model. She/he must possess organizational and time-management skills and maintain confidentiality.

The Health Office Assistant will be able to meet the qualifications noted on the Environmental, Physical and Mental check lists.

10. Accountability: The Health Office Assistant is directly accountable and responsible to the Registered Nurse

11. Core Competencies:

• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

• Double-checks the accuracy of information and work product to provide accurate and consistent work.

• Provides information on a timely basis and in a usable form to others who need to act on it.

• Carefully monitors the details and quality of own and others' work.

• Expresses concern that things be done right, thoroughly, or precisely.

• Completes all work according to procedures and standards.
• Collaboration: Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
  

• Demonstrates respect for the opinions of others.

• Identifies and pushes for solutions in which all parties can benefit.

• Helps and supports fellow employees in their work to contribute to overall Association success.

• Keeps people informed and up to date.

• Shares information and own expertise with others to enable them to accomplish group goals.

Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective.

• Develops or uses systems to organize and keep track of information.

• Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved

• Keeps track of activities completed and yet to do, to accomplish stated objectives.

• Keeps clear, detailed records of activities related to accomplishing stated objectives.

• Knows status of one's own work at all times.

Problem Solving: Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Undertakes a complex task by breaking it down into manageable partes in a systematic, detailed way.

• Thinks of several possible explanations or alternatives for a situation and anticipates potential obstacles and develops contingency plans to overcome them.

• Identifies the information needed to solve a problem effectively.

• Presents problem analysis and recommend solution to others rather than just identifying or describing the problem itself.

• Acknowledges when one doesn't know something and takes steps to find out.

Technical Expertise: Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result tor to accomplish one's job effectively.