Health Management Referral Coordinator - Martin's Point Health Care

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

Position Summary:


The Health Management Referral Coordinator is responsible for coordination and processing of out-of-network referral, authorization, and appeal requests to determine whether the out-of-network service can be provided within the Martin’s Point network. The Referral Coordinator serves as liaison between members and the plan to facilitate access to care within health plan guidelines. The Referral Coordinator may also review, enter, and update referral and authorization requests. The role provides administrative support to the Health Management Department clinical staff and works collaboratively with all Health Management Department (HMD) staff and other Health Plan Operation department staff.

Job Description

Key Outcomes:



+ Available on a phone queue from 8 a.m. to 4:30 p.m. to receive referral and/or authorization requests as well as answer general referral and/or authorization questions from members and providers.


+ Assemble information concerning patient’s clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to Utilization Review Nurses.


+ Makes outbound calls to obtains supporting documentation from referring providers and clinically appropriate specialists that supports whether care requested can or cannot not be provided within the Martin’s Point provider network.


+ Researches information, depending on type of out-of-network specialty care requested, to find similar or like specialists who are contracted with the member’s plan.


+ Review details and expectations about the referral with members.


+ Coordinates scheduling with participating specialists to facilitate timeliness of care and adherence to access to care standards.


+ Ensure that referrals are addressed in a timely manner per contractual/regulatory standards.


+ Manages assigned referral/ authorization queues by reviewing, entering, and processing care requests per HMD’s guidelines/ workflows and contractual/ regulatory standards.


+ Uploads faxes and required information into the medical management system.


+ Tracks out-of-network referrals for Network follow through.


+ Complies with all contract requirements and organizational/department standards regarding referrals, authorizations, and member/provider communications including notifications.


+ Participates in and contributes to Health Management Department meetings and process improvement initiatives.





Education/Experience:



+ Associate degree or equivalent education and experience


+ 2 years of managed care experience including experience in a call center


+ Experience with medical terminology, CPT, ICD-10, and HCPCS coding a plus





Required License(s) and/or Certification(s):



+ Medical Assistant Certification a plus





Skills/Knowledge/Competencies (Behaviors):





+ Demonstrated an understanding of and alignment with Martin’s Point Values.


+ Basic knowledge of medical terminology, current healthcare benefits and managed care insurance plans


+ Basic knowledge of Microsoft Word and Excel


+ Knowledge of CMS and NCQA regulations a plus


+ Demonstrated technical skills in use of office systems, electronic heath records, and databases


+ Strong organizational skills (ability to prioritize and multi-task in a high-pressure environment while maintaining focus on organizational objectives)


+ Ability to take direction from multiple individuals and prioritize tasks appropriately to meet priorities and deadlines


+ Ability to handle confidential and sensitive information in a discreet and professional manner


+ Communicates effectively with both internal and external customers


+ Ability to function independently


+ Critical thinking: Can identify root causes and suggest creative solutions


+ Takes appropriate initiative while soliciting input/advice appropriately


+ Ability to collaborate with all internal departments and staff with dedication to customer satisfaction







There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.


We are an equal opportunity/affirmative action employer.


Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org