Health Insurance CSR Assistant (Mandarin Speaking Required) - TransGlobal

Location: 185 W Chestnut Ave Monrovia CA 91016

Hours: Monday to Friday 9:00AM ~ 5:45PM with 45-minute lunch break

About Us

TransGlobal stands as one of the largest insurance general agencies in the US, boasting over 30 offices nationwide. We pride ourselves on delivering an all-in-one financial service platform covering insurance, real estate, lending, investment, retirement planning, and tax services. With a network of over 5000 licensed professionals, we represent top-rated insurance companies offering products tailored to diverse client needs. Visit our website: TransGlobalUS.com.

Why Work at TransGlobal Benefits

You will have the opportunity to work closely with our Director of Benefits Department and Senior Account Manager to learn the different aspects of group health insurance in servicing business clients of various sizes. Our employees have enjoyed a supportive team in a friendly office environment.

Responsibilities

1. Generate health insurance premium quotes for clients
2. Assist in processing forms and follow up status with clients
3. Verify insurance eligibility and answer with billing questions
4. Assist in administrative support through multi-tasking of data entry, e-filing, document scanning, and other office duties as requested by the Account Manager

1. Handle sensitive information with the highest degree of integrity and confidentiality

Qualifications

• Proficient in computer skills - MS Office: Excel, Word, Adobe: Acrobat
• Fluent in Mandarin Chinese and English
• Minimum 1 year of in group health insurance field is preferred
• Minimum 1 year of office administrative experience is preferred
• Licensed in health insurance is a plus
• Legally authorized to work in USA for long term
• Excellent verbal and written communication skills in English
• Excellent organizational skills, attention to detail, professional phone etiquette

Benefits for Full-Time Employee

• Comprehensive health insurance (covering medical, dental, vision, and HSA) including spouses and dependents.
• 401(k) plan with employer matching.
• 6 days Paid Sick Leave per year, available to use after 3 months of employment.
• 10 days PTO in the first year, available after 3 months, and increase based on anniversary until reaching a cap.
• Paid holidays, paid jury duty, paid training.
• Start from $23.08 ~ $31.73/hour ($4,000 ~ $5,500/month) based on experience, potential raises post-probation.