Health Center Sr. Co-Manager Float - Anaheim Admin

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Float Health Center Sr. Co-Manager in Orange County, CA.

The Health Center Senior Co-Manager, in partnership with the Clinical Site Supervisor, assumes overall responsibility for the center’s operations. The Senior Co-Manager will be primarily responsible for monitoring patient flow. The Senior Co-Manager will monitor patient satisfaction and address patient concerns as they arise. Will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients. Oversee and monitor quality standards and compliance, ensuring Medi-Cal, FPACT, PPFA, CLIA, and OSHA standards are adhered to. The Senior Co-Manager will also direct the delivery of the full range of the reproductive health care services and primary care services offered at PPOSBC.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties, and responsibilities performed as part of the job and the reason the job exists.

• Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.
• Hold staff accountable to specific measurable customer service standards (e.g., through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).
• Will ensure appropriate health center coverage with management in conjunction with the Health Center Co-Manager and Operation Manager.
• Communicate any changes, new processes, and weekly updates information in a daily morning huddle. Notes must be completed daily and sent to all health center staff.
• Complete monthly one-on-one reports with Medical Assistants to discuss performance and review monthly audit results.
• Lead health center efforts to achieve established volume and wait times goals.
• Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.
• Responsible for management and non-direct patient care-related services in the health center. Oversee a full range of services, including but not limited to reproductive health care, primary care, managed care, abortion, and prenatal services.
• Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences, and meetings as required.
• Work cooperatively with the Clinical Site Supervisor, Health Center Co-Manager, and center staff to maintain maximum communication and support between center personnel, patients, and administration.
• Implement new services, policies, and protocols in conjunction with the Clinical Site Supervisor, Patient Services Administration team, and staff.
• Monitor staff training and deploy staff to schedule appointments for family planning, primary care, and abortion services.
• Assist the Health Center Co-Manager with scheduling staff to ensure appropriate coverage due to unscheduled absences. Responsible for the Medical Assistant and Licensed staff schedule.
• Ensure staff is trained in compliance, including environmental cleanliness, safety and security, CLIA, and OSHA compliance.
• Will ensure completeness of and thoroughness of Medical Assistant job responsibilities, including but not limited to completeness of lab logs, daily cleaning logs, weekly supply orders, etc.
• Orient and monitor training for new staff during their 3-month orientation period.
• Monitor and follow- up on any audit findings and monthly licensed staff checklist.
• Communicate and follow up with Compliance Manager on any license expirations.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education:

• BA/BS degree preferred or equivalent related experience.

Minimum Work Experience:

• Minimum of three (3) years experience in a health, medical, or social service setting.
• Reproductive, managed/primary health care, and/or abortion services experience may be required.

Supervisory Experience:

• Demonstrated ability as an effective leader, including coaching and team-building skills.
• Strong written, verbal, and interpersonal skills.
• Budgeting experience.
• Excellent strategic planning skills.
• Must be self-motivated and have the ability to work without direct supervision.
• Minimum of one year of demonstrated supervisory experience.

Other Requirements:

• Ability to delegate to and empower staff effectively.
• Team builder and ability to utilize team skills effectively.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail.
• Ability to relate to diverse communities.
• Maintain professional demeanor at all times.
• Computer skills.
• Ability and willingness to travel to and visit other health centers and attend meetings.
• Availability to work flexible hours and weekends.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.