Health Center Senior Co-Manager - Westminster HC, CA-WM

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Senior Co-Manager I in Westminster, CA

The Health Center Senior Co-Manager I, in partnership with and support of the Associate Director of Operations, assumes overall responsibility for the center’s operations. As the Senior Co-Manager I, I will be primarily responsible for monitoring patient flow and satisfaction and addressing patient concerns as they arise. Coordinate with the health center staff to ensure an outstanding patient experience and efficiency in clinical service delivery to all patients. Will oversee and monitor quality standards and compliance, ensuring Medi-Cal, FPACT, PPFA, CLIA, and OSHA standards are adhered to. The Senior Co- Manager I will also direct the delivery of the full range of reproductive health care services, primary care services, and abortion services offered at PPOSBC.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.
• Oversee the staffing levels, patient access and clinic volume goals to ensure health center is meeting budgetary goals.
• Hold staff accountable to specific, measurable patient engagement/experience benchmarks (e.g., through annual performance monitoring and implementing corrective action plans when patient experience expectations are not being met).
• Will work as a collaborative team with other health center managers and senior leaders to ensure appropriate health center coverage.
• Communicate any changes, new processes, and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all health center staff.
• Complete monthly one-on-one reports with Medical Assistants and Ultrasound Technicians/MA to discuss performance and review monthly audit results.
• Lead health center efforts to achieve established goals for volume and wait times.
• Accountable for improving financial and billing errors sent by Revenue Cycle Manager.
• Ensure health center’s compliance with the Organization, State, and Federal Regulations by monitoring protocol compliance and service delivery.
• Responsible for management and non-direct patient care related services in the health center. Oversee a full range of services, including but not limited to reproductive health care, primary care, managed care, abortion, and prenatal services.
• Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences, and meetings as required.
• Work cooperatively with Senior Management, Health Center Management, and center staff to maintain maximum communication and support between center personnel, patients, and administration.
• Monitor staff training and deploy staff to schedule appointments for family planning, primary care, and abortion services.
• Assist the Health Center Co-Manager with scheduling staff to ensure appropriate coverage due to unscheduled absences. Responsible for the Medical Assistant and Licensed staff schedule.
• Ensure staff is trained in compliance, including environmental cleanliness, safety and security, CLIA, and OSHA compliance.
• Will ensure completeness and thoroughness of all health center staff job responsibilities, including but not limited to completeness of logs, daily cleaning, inventory and par levels, etc.
• Orient and monitor training for new staff during their 3-month orientation period.
• Monitor and follow- up on any audit findings and monthly Licensed staff checklist.
• Collaborate with the Clinical Site Supervisors and the Senior Director of Clinical Services regarding licensed staff one-on-ones and performance management.
• Coaches, develops, educates, and holds accountable all personnel in the health center.
• Available to travel to other health centers for coverage as needed.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education:

• BA/BS degree preferred or 5+ years of relevant experience in lieu.

Minimum Work Experience:

• Minimum of five (5) years’ experience in a health, medical, or social service setting.
• Minimum of three (3) years demonstrated supervisory experience.
• Reproductive, managed/primary health care and/or abortion services experience may be required. 

Supervisory Experience:

• Demonstrated ability as an effective leader, including coaching and team-building skills.
• Strong written, verbal, and interpersonal skills.
• Budgeting experience preferred.
• Must be self-motivated and have the ability to work without direct supervision.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook.
• Electronic medical records experience required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

Other Requirements

• Ability to delegate to and empower staff effectively.
• Team builder and ability to utilize team skills effectively.
• Maintain professional demeanor at all times.
• Ability and willingness to travel to and visit other health centers and attend meetings.
• Availability to work flexible hours and weekends.