Head Teller - Ameris Bank

Description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Head Teller is responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch.  The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank’s Mission, Vision, Purpose, Experience Expectations, and Values. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance
• Provides prompt, professional customer service to customers and prospective customers
• Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions
• Works to understand the root causes of complex customer service issues and identifies and implements resolutions
• Maintains knowledge of banking products and promotions
• Accountable for achievement of defined sales and service goals
• Performs regular audits of teller activities maintaining signed records
• Responsible for Vault transactions and balancing Vault and ATM
• Maintains knowledge of banking products and promotions
• Responsible for performing accurate transactions, balancing each day, and verifying cash totals
• Scans daily proof work to the remote capture machine
• Identifies customer needs, cross-sell and up-sell opportunities and makes referrals within the Branch
• Ensures adequacy of currency and coin supply
• Provide backup support to other branches as needed
• May provide assistance and training to other colleagues and serve as a mentor
• May perform all sales and service functions of the branch as needed
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty
• Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

• Demonstrated ability to perform accurate transactions
• Successful completion of Teller training program and passing score on training post-test
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives
• Highly motivated team-player with ability to develop and maintain collaborative relationships
• Strong written and verbal communication skills
• Intermediate PC proficiency
• Intermediate proficiency in Google Docs and Microsoft Office products

Industry and Work Experience:

• 3 or more years of customer experience required
• 2 or more years of Teller experience or equivalent cash handling experience required
• 1 year of retail banking experience required
• Supervisory experience preferred

Academic:

• High school diploma or GED required
• Bachelor’s degree in finance or related field preferred

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program 
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• Wellness Discounts for Medical Premiums and Other Rewards 
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups 

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. 

Qualifications

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)