Head of Technical Program Management - Cash App Engineering - Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Technical Program Management in Cash Engineering

Cash App’s Technical Program Management (TPM) function is relatively new, having been established in 2022. Consisting of 7 experienced team members, it is a small but very high impact team - driving our most complex, broad and strategically important programs. The programs are diverse; ranging from major product releases, infrastructure migration, decomposition of large services and to programs that improve operational effectiveness (e.g. cost and reliability).

This Role

Reporting to Cash’s Head of Engineering Operations, you will be a key member of the office of the Head of Engineering. You will lead Cash’s TPM function, being accountable for the team’s engagement and performance. That means ensuring the team has strategic context, is growing in capability, is working on the most impactful things and is delivering results. You will also be a key contributor to the design and execution of Cash Engineering’s strategic planning processes, ensuring that the Engineering organization produces annual plans, quarterly OKRs and key initiatives that drive our product and business objectives forward.

In this role you will: 

• Build and lead a world class Technical Program Management organization by attracting, growing and engaging the best possible talent

• Provide the kind of exceptional leadership and management skills necessary to ensure the TPM team is working on the most important things and performing at its best

• Partner effectively with Engineering, Product, Design and other leaders in the context of program prioritization and delivery

• Work closely with non-development Business functions (Business Operations, Finance & Strategy, Comms etc) to ensure Engineering has a smooth and effective planning cadence

• Work closely with peers in Engineering Operations to improve overall operational effectiveness for Cash Engineering

You have:

• Very high levels of emotional intelligence; empathy, self-awareness, self-management, social/organizational awareness and social skills

• 15+ years of program management or related experience operating as an Engineering Program Manager (or TPM) of a technical team, leading a suite of requirements gathering and implementation

• 6+ years of leading high performing TPM teams, ideally in fast-scaling or recently scaled technology companies

• Impact oriented decision making skills with an ability to identify how initiatives and effort can move the needle for the organization

• Experience bringing maturity to processes, leading teams, developing relationships, and managing end-to-end for a portfolio of concurrent programs

• A keen understanding and track record of what it takes to run  planning processes in a scaled and distributed context

• Experience managing and releasing complex, high-quality features in partnership with product teams at scale 

• Detail oriented and ability to drive initiatives to completion

• Strong analytical thinking and problem solving

• Strong program management experience with ability to influence various stakeholders including technical leaders and executive management

• Clear and concise verbal and written communication skills

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $239,600 - USD $359,400
Zone B: USD $239,600 - USD $359,400
Zone C: USD $239,600 - USD $359,400
Zone D: USD $239,600 - USD $359,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.