Head of Services - Enterprise Engineering, Inc.

New York, NY 10021

About the Job

Head of Services
New York, New York (Hybrid - 3 days a week onsite)
Full time opportunity

A client (Fintech company) in NYC is seeking a Head of Services professional to lead our Software Solution Team, ensuring our clients fully leverage our product through customized integrations and services. Your leadership will ensure projects are delivered efficiently, enhancing client satisfaction and product adoption. If you're experienced in fintech, software engineering and excel in a fast-paced environment, join us in making a significant impact on our clients' success.

Responsibilities

Requirements gathering, analysis, and project design.
Scoping calls with customers for needs analysis and solution proposal.
Managing and coaching the implementation team; reviewing deliverables
Project management for timely delivery of technical projects
Being the public face for the team, supporting sales with professional services
Maintaining and producing internal and customer-facing documentation
Continuous team improvement through process standardization and automation
Providing training to internal team members

Requirements and skills

5+ years of experience in software engineering, technical customer-facing roles
1+ year of experience in a Fintech environment
Excellent knowledge of SQL
Bachelors in Computer Science or a related field
Experience with Java, Angular, React
Familiarity with JIRA, Confluence, Agile development, and planning
Excellent communication skills, detail-oriented, and diligent

Source : Enterprise Engineering, Inc.