Head of Professional Services at Virtual Company
Mountain View, CA 94041
About the Job
Head of Professional Services
Our client, a leading SaaS/Software company, is seeking a skilled Head of Professional Services to oversee the delivery of ERP implementations to clients. This role involves managing projects and coaching team members on complex solutions, ensuring successful delivery and client satisfaction. The position offers a dynamic work environment with opportunities for professional growth and development. This is a hybrid role, requiring the successful candidate to work from the office at least three days a week.
Responsibilities:
- Collaborate with internal leaders, including sales, to ensure proper requirements and solution design handoff.
- Communicate relevant enhancements with product management and development teams to impact customer implementations and success.
- Develop a methodology to profitably deliver ERP solutions on a short time horizon, minimizing implementation overhead for the customer.
- Train and mentor consultants and partners working with ERP implementations.
- Take ownership of customer requirements and challenges from start to finish, ensuring their success using ERP technology.
- Lead requirements-gathering sessions to understand customers’ ERP needs and challenges.
- Offer guidance and direction to ensure implementation configurations are designed with operational best practices in mind.
- Develop relationships with clients through face-to-face and remote discussions, workshops, phone, and email contact.
- Lead customer testing and UAT sessions.
- Manage project risks and develop contingency plans as necessary.
- Deliver post go-live configuration changes.
Requirements:
- Excellent communication skills, both verbal and written.
- 10+ years of hands-on ERP experience, including at least 7 years of full cycle ERP implementation experience with NetSuite, SAP, Oracle, or Workday.
- Experience implementing ERP for customers with subscription and/or consumption models in the SaaS/Software industry.
- Experience working in both consulting and software companies is a plus.
- Creative and out-of-the-box thinking to apply new technology and challenge traditional views of ERP implementations.
- Ability to be productive in a globally distributed team through overcommunication, self-discipline, and self-motivation.
- Located in the Bay Area.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure: $225K - $325K per year.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.