Head of Operations - Voiceflow

About System2

At System2 Technologies Corp. (https://www.getsystem2.com), our vision is to bring the experience of having a personal wellness coach to everyone. We accomplish this by combining elite human coaches with cutting-edge AI.

We are a San Francisco-based Series-A stage company founded by prominent Silicon Valley venture capital firms, including Khosla Ventures, F-Prime Capital, and Valor Equity Partners. Since its founding, System2 has been going through exponential growth. System2 founders Dilan Dane & Yuran Lu are ex-MIT serial entrepreneurs who've previously built and sold companies to Google, Dropbox, etc.

Your role

As the Head of Operations, you will play a pivotal role in helping us scale the organization and support our rapid growth. You’ll take ownership of team performance, operational processes, and growth metrics, driving efficiency and achieving ambitious business goals. You’ll also own driving end-user retention via product-driven service quality improvements. You’ll report directly to the CEO, contributing to both quarterly and annual strategic planning processes while ensuring smooth day-to-day execution.

Responsibilities:

1. Design and implement systems that scale operations while enhancing service quality. Collaborate on product-driven initiatives to delight users.
2. Own and deliver on a set of OKRs tied to revenue growth, customer satisfaction and retention, and operational efficiency.
3. Design, implement, and optimize processes and software solutions to improve team performance and scalability.
4. Build and deliver dashboards and reports to track team performance and operational metrics.
5. Contribute to quarterly and annual planning processes, aligning team priorities with company objectives.
6. Develop strategies to achieve short-term and long-term growth targets.
7. Collaborate with the leadership team to drive innovation and solve key challenges.
8. Foster a high-performing, collaborative, and mission-driven culture.
9. Stay informed of industry best practices and operational innovations.

Qualifications:

1. Experience: 5+ years in operations or a related field with a track record of scaling teams and achieving measurable success. Experience in management consulting, high-growth tech, or early-stage startups is a major plus.
2. Leadership: Proven ability to develop talent, build culture, and lead teams through growth.
3. Execution: Demonstrated success in achieving ambitious growth targets and delivering measurable results.
4. Data-Driven: Skilled in data analysis, reporting, and leveraging insights for strategic decisions.
5. Strategic Thinking: Experience contributing to long-term planning and translating strategy into action.
6. Industry Passion: Genuine enthusiasm for health, fitness, and the mission of empowering influencers to transform lives.
7. Skills: Strong communication, organization, and problem-solving skills. Familiarity with operational tools, CRMs, and reporting software is a bonus.
8. Location: In Person, San Francisco Bay Area.

Compensation & benefits

We provide very competitive salaries and benefits. Taking care of all our team members and treating everyone equally is at the core of our ethos. In addition, you'll also own equity in the US-based company, with very significant potential for financial upside.

For US-based full-time employees, we provide:

• Health, Vision, and Dental insurance.
• 401(k) coverage.
• Unlimited PTO.
• Reimbursement for working equipment and expenses.

You'll have the opportunity to work on exciting and innovative technologies and make a meaningful difference in many lives every day. We hope you are excited to join us!

Please note that you must be legally authorized to work in the U.S. for this position.