Head of Operations Employability - Restart London - Maximus

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Reporting to the RESTART CPA Contract Director this role is responsible for c. 50% of the operational direct delivery of the RESTART contract.

The primary accountability of this role is to successfully deliver on all key performance targets (including Customer Service Standards) and drive performance improvement across the relevant patch of the Restart scheme to meet Maximus and Commissioner delivery expectations. This includes meeting financial and contractual targets where required, assisting with the management of relationships with the commissioner team and leading on business reviews, CPRs and general operational reporting.

• Through your line management of Operations Managers, deliver excellence in service through effective performance management of all aspects relating to delivery of the Restart scheme.
• Ensure that contract performance and financial targets are consistently achieved and, where they fall short, take appropriate remedial action to drive improvement.
• Effectively lead and develop a team of direct reports, providing coaching and support to help them to succeed in their roles and ensuring that this ethos and Maximus business values are replicated across the wider team
• Contribute to the development of a colleague engagement strategy to ensure all delivery operations are engaged, motivated, values-driven and ambitious to succeed within a high-performance environment and deliver this within areas of responsibility.
• To help develop and implement a continuous improvement strategy to continually improve effectiveness, efficiency, and service modernisation.
• Ensure appropriate governance is in place within the Operational team to comply with Quality, HR, health & safety, risk management and other legal requirements upon the business.
• Support the forecasting and financial planning of all resource requirements for operational delivery and participant spend to maximise profitability and performance.

Internal

• Working as a key member of the Restart leadership team reporting to the CPA Contract Director
• Regular contact and close working with Restart's Head of Operations, Coaching Manager, Head of Community Partnerships, Head of Employer Engagement, Performance Manager and Quality and Contracts Manager.
• Frequent contact with support functions in the business such as HR, Finance, Quality & Performance and the Support Centre.
• Occasional contacts and relationships with senior personnel across the Employability Division.
• Sharing of best practice with Supply Chain managers across CPAs.

• Commissioner team relationships - DWP Performance Management team
• Frequent contact with local clients (e.g. job centres, Local Authorities, Third Party bodies)

London - £60,000 to £65,000

Further Information

Please note we need applicants to be based in London or within short commuting distance from London as regular site visits are required.

Qualifications & Experience

• Extensive experience (5+ years) of working at a senior operational level delivering contracts and leading teams, ideally within the employment sector
• Proven relationship management experience, both internally and externally
• Demonstrable intellectual ability (preferably educated to degree level)
• Preferably experienced (or qualified) in continuous improvement
• Able to work flexibly and, travel extensively and effectively around geographical area of responsibility

• Proven leadership capability with a strong track record of leading multi-site teams
• Strong, value's driven leader able to motivate and engage
• Strong interpersonal skills with proven ability to influence, persuade and negotiate
• Ability to develop plans which deliver against strategic objectives
• Able to plan, analyse and solve problems in a robust and practical way
• Strong written and verbal communication skills
• Resilient and able to work under pressure both individually and as a team

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

60,000.00

Maximum Salary

£

65,000.00