Head of Issuing- Strategy, Partnerships, and Operations - Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

The Cash App Financial Operations Team is responsible for building and managing scalable access to the financial services ecosystem for a fast growing mobile payment app with multiple external and internal partners. Reporting to the Financial Operations Lead, the Head of Issuing is responsible for establishing and maintaining all issuing programs with ecosystem partners including networks, banks and service providers.  

By building and managing a high quality team, you will ensure our ecosystem for card issuing is robust and optimized for cost and performance, including relevant payment cost/ revenue and health metrics.  In cooperation with internal stakeholders, you will ensure Issuing is compliant with the financial ecosystem but also supports the needs of customer-facing product and operational teams.  Externally, in cooperation with the Payment Partnerships team, you will manage the relationship and operation of all enabling service providers, cultivating executive relationships and trust in Cash App.

You Will:

Lead our issuing function including:

• Ensuring a highly available issuing service, ensuring established redundancy

• Establishing and executing a multi-year strategy for issuing, including networks, service providers, platform and internal needs

• Operating a best-in-class cost and performance-driven issuing function in cooperation with internal stakeholders

• Attract and lead a high performing team, establishing the operating model, goals, and KPIs

• Partner with cross functional stakeholders (including product, legal, finance, and engineering) to define and maintain existing capabilities and execute new initiatives

You have:

• 15+ years of payments experience in a fast moving technology or financial services company

• 5+ years leadership experience including building out and cultivating high performing teams in a scale environment

• Deep understanding of the payment industry, including displayed experience and leadership in issuing

• Experience leading teams which use quantitative data to develop and evolve operational processes, medium term initiatives and long-term strategy 

• Strong relationship building skills with executives and technical teams & the ability to develop consensus and drive stakeholders to a decision

• Strong ability to build & leverage cross functional relationships internally and externally

• Extensive experience with commercial contracts and negotiations

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $263,600 - USD $395,400
Zone B: USD $263,600 - USD $395,400
Zone C: USD $263,600 - USD $395,400
Zone D: USD $263,600 - USD $395,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.