Head of Infrastructure & Data Engineering - XSELL Technologies

Overview

On behalf of XSELL Technologies, Lucas James Talent Partners is excited to announce a new position. The Head of Infrastructure & Data Engineering working a hybrid schedule in Chicago, IL.

About XSELL

Ready to write the best chapter of your career? XSELL Technologies leverages artificial intelligence as a foundational capability to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and deliver top performer experiences.

Join us on our mission to empower agents, clients, and organizations to increase human performance and job satisfaction by making conversations more personal. We do this by pairing together the best elements of human touch and machine intelligence to drive results.

XSELL is looking for a Head of Infrastructure & Data Engineering to join our team. We are looking for a passionate and task driven individual to join us to support the company’s strategy. This person will work closely with DevOps, data engineers, operational & product teams to support cloud migrations, data pipeline management, scaling Kubernetes infrastructure, and more.

Ways You Will Contribute:

• Lead transformational projects, overseeing architecture, design, implementation, costs, and support.
• Ensure smooth operations through problem management, change management, and continuous improvement.
• Drive the strategic vision for enterprise BI and analytics, collaborating with senior leadership.
• Develop and implement roadmaps for analytics, data governance, and business intelligence.
• Oversee data-related projects and collaborate with business leaders to define technology needs.
• Set enterprise architecture strategies and ensure governance through the Architecture Review Board.
• Establish best practices for data management, security, and governance.
• Stay current on emerging technologies to drive future data and infrastructure improvements.

What You Will Bring:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field
• Expertise with Kubernetes and AWS (EKS, EC2, S3, CloudWatch, KMS)
• Expertise with Snowflake and data engineering solutions, ETL processes, data processing.
• Knowledge and experience using integration tools & technologies to migrate diverse & complex systems & applications from on-prem to the Cloud, including development, testing, configuration, deployment & monitoring.
• Optimization and infra cost-management experience, driving down cloud spend across environments.
• Proven leadership in managing infrastructure and data engineering teams in cloud environments.
• Strong programming skills (Python, Bash, Terraform, etc.) and experience with agile methodologies.
• Excellent communication and ability to present technical concepts to both IT and business stakeholders.
• Demonstrated experience building automation for cloud environments using tools such as Cloudformation, Terraform & Ansible.
• Strong understanding & experience with architecture and design, including utilizing Agile/Scrum methodologies.
• Demonstrated experience with continuous integration tools such as Jenkins, GitHub actions, etc.
• Demonstrated ability to work with & lead activities of a diverse professional & technical staff, including off-shore vendors.

XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core values.

• Best Chapter: Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity and compassion towards our coworkers. We celebrate and recognize each other and have a lot of fun along the way.
• Know Us By Our Results: We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement.
• Do It The XSELL Way: Together we are building an inclusive culture full of top performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration and accountability to each other.
• Open for Business: We are always “open for business” – fiercely committed to improving ourselves, our team and our company. We stay curious and approach every situation as an opportunity to learn and grow.
• Conversations Happen In the Room: Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy and candor. Our dialogue with each other is always open and honest.

XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact us.