Head of Fraud Operations(Hybrid Downtown Los Angeles) - SMBC
Los Angeles, CA 90071
About the Job
ABOUT THE ORGANIZATION
SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $186,000.00 and $215,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.
Specialties:
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services
JOB SUMMARY:
Reporting to the MANUBANK COO, the Fraud Risk Manager will manage the Bank’s fraud prevention efforts to ensure adequate measures are in place to detect fraud attempts against the Bank and prevent those losses from occurring. In addition, the Fraud Risk Manager will oversee a team of Fraud analysts, manage daily workloads, and provide insight into the process, policies, and procedures.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Fraud Risk Manager will:
- Act as a point of contact within the bank and the team of Fraud analysts to manage and escalate fraud issues.
- Manage the Bank’s fraud prevention efforts, reviewing daily alerts generated by the Bank’s transaction monitoring systems and ensuring adequate measures are in place to detect fraud attempts against the Bank and prevent those losses from occurring. Make recommendations to adapt or create new fraud prevention rules and oversee upgrades of failed or obsolete systems as appropriate.
- Manage the Bank’s fraud related cases involving Bank or customer loss seeing them through to completion. Provide notification to the required team members throughout the Bank of the status of each case as appropriate. Maintain detailed records of instances of fraud with supporting documentation.
- Participate and present fraud program updates to senior leadership committees
- Identify emerging risks and threats and specify potential areas for operational and analytic improvements.
- Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost.
- Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
- Work with operational risk, internal audit and compliance along with control standard and process owners to identify and evaluate the effectiveness of application fraud controls.
- Perform ad hoc analyses as required
POSITION SPECIFICSTIONS:
- Educational Experience: Bachelor’s Degree and 10+ years of experience in a fraud prevention, fraud investigation environment, or any combination of both in the Banking/Financial Services Industry.
- Certified Fraud Examiner (CFE) or Certified Financial Crimes Investigator preferred.
- Strong working knowledge of banking systems both back office and branch processes.
- Extensive fraud management knowledge
- Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines.
- Excellent organization skills and proven ability to drive multiple projects, initiatives and manage issues while simultaneously caring for BAU responsibilities.
- Demonstrated Leadership skills
- Self-motivated, with ability to actively lead and implement ideas effectively in a collaborative and cross-functional working environment
- Excellent interpersonal skills, including verbal, written and presentation communication skills
- Computer literacy including proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, SharePoint).
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.