Head of Continuous Improvement - Maximus

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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

We are seeking a dynamic and experienced Head of Continuous Improvement (CI) to lead the design and delivery of our CI value proposition. This is a new role that will be pivotal in developing and executing our CI strategy, setting priorities, and establishing measures of success.

Working with leadership teams and subject matter experts the post holder is accountable for the design and delivery of appropriate toolkits and continuous improvement methodologies which effectively deliver business improvement and achieve the highest levels of customer and client performance outcomes.

The position requires a strategic and organised approach with strong leadership skills adept at influencing senior stakeholders in order to prioritise and deliver multiple priorities and work streams.

The ideal candidate will have a proven track record of creating and leading CI & delivering business improvement in complex organisations.

Essential Duties & Responsibilities

• Design and Deliver CI Value Proposition: Develop and implement a comprehensive CI strategy that aligns with the organization's goals and objectives
• Strategic Development: Establish CI priorities and measures, ensuring alignment with key stakeholders across the business
• Stakeholder Engagement: Collaborate with country leadership teams to influence and drive the strategic direction of CI initiatives
• Initiative Development: Create, lead & deliver impactful CI initiatives, utilizing a test-and-learn approach to drive continuous improvement
• Leadership and Influence: Demonstrate high-level influencing skills to engage and align with senior leadership and key stakeholders
• Experience and Expertise: Leverage previous experience in creating successful CI functions within complex organizations, particularly in outsourcing companies working with government departments
• Project leadership: Strong project management skills in leading and executing high impact improvement projects and clearly forecasting & monitoring outputs and benefits

• Key stakeholders will include senior leadership teams across each of the business divisions
• Regular and close contact and relations with senior operations directors and chief operating officers, MDs, country leadership team and subject matter experts
• Occasional contacts with senior representatives of other Maximus global operations
• Leadership teams, business development, legal and data protection, operations directors, performance directors

• Collaboration with clients and stakeholders including commissioners and government departments
• Public sector clients, Customers, Commissioning agencies, Key suppliers

Preferred Qualifications & Experience

• Advanced qualifications in a recognised continuous improvement methodology such as Lean Six Sigma
• Evidenced experience successfully delivering continuous improvement initiatives outside engineering environments
• Proven experience in leading CI functions and delivering successful improvement outcomes in complex organizations
• Demonstrable intellectual ability and experienced in managing multiple conflicting priories with challenging stakeholder requirements
• Minimum 5 years' senior leadership experience evidencing subject matter expertise in business improvement, quality assurance, compliance and risk management
• Experience in stakeholder and client facing roles in complex business settings
• Evidenced successful improvement experience ideally within a multi-faceted business encompassing multiple business units
• Successful in driving innovative solutions in multi-stakeholder environments
• Has led business improvement within distributed multi-site environments
• Experience of successfully implementing innovative approaches such as technology to drive business improvement
• Track record of driving excellence in delivery of customer and client service standards and delivering tangible performance improvement
• Extensive experience of reporting to executive board and articulating clear messages concisely to achieve desired outcomes
• Experience of deploying recognised techniques and methodologies associated with process and continuous improvement

• Bachelor's Degree in a relevant field
• Master's degree or MBA can be advantageous
• Bidding and outsourcing experience is highly desirable
• Experience working in public sector outsourcing is desirable as is experience in people and service sectors, contact centres, assessment services, citizen services & government programmes

• Strong communication, influencing and stakeholder management skills, with the ability to engage and align with senior leadership
• Excellent strategic thinking and problem-solving skills
• Strong analytical skills and data-driven decision-making capabilities
• Strong communication and interpersonal skills
• Ability to work collaboratively and build strong relationships across the organization
• Demonstrated ability to drive change and foster a culture of continuous improvement
• A strong sense of prioritisation and time management
• A strong collaborator experienced at working with senior leadership/board executives with the ability to drive change and influence leadership teams faced with competing priorities
• A highly motivated individual who can lead and implement multiple strategic projects whilst influencing key stakeholders & working cross functionally to ensure the objectives are met
• Highly comfortable empowering individuals and teams
• Able to act quickly and decisively using good judgement in making decisions
• Energetic and engaging; able to inspire and influence teams and leadership alike
• Proven ability to remain focused when facing alternative arguments and heavy workload

• Experience in outsourcing companies and working with government departments is highly desirable

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

£

80,000.00

£

90,000.00