Head of Commercial, Retail, & Education - Charlotte Tilbury

The Role:

The Head of Commercial, Retail & Education is a pivotal role in the development and delivery of the LATAM launch and expansion plan. Reporting to the Brand Director LATAM & TR Americas, this role will be responsible for the commercial planning (including all budgeting and cost control), external trading relationships, business development, and retail execution of the region, across domestic and TR markets. Highly numerate, customer-centric and passionate about performance, the ideal candidate for this role is has an entrepreneurial spirit and collaborative style, driving results through relationships and leadership.

Role Accountabilities:

Commercial

• Drive ambitious, profitable and sustainable growth across the region by shaping and executing a strategic plan across the region, including new markets and market-leading LFL growth, aiming for #1 beauty rankings across every territory and every store
• Partner directly with Head of Marketing & Communications, propose and deliver disruptive trade and brand activations across retailers and across categories, to generate awareness and sales opportunities
• Undertake all business development and joint business planning across the regions, building collaborative and mutually beneficial relationships with key retail partners and TR operators
• Lead and deliver all budgeting and forecasting cycles, including meticulous management of retail and net sales performance and landing
• In close collaboration with Finance and Supply Chain, optimize S&OP and financial forecasting processes to deliver high forecast accuracy and inventory targets

Retail Management

• Engage, inspire and lead the field organization to deliver CT artistry and sales standards across all stores
• Be the advocate and champion for customer facing initiatives to drive awareness and acquisition
• Working closely with global retail leadership, harmonize retail processes and initiatives, such as incentivization, education strategies and cast engagement (including gratis and rotating artist best practice)

Education & Artistry

• Through a dedicated and passionate team of trainers, ensure clear talent mapping, development pathways and education programs across all categories are in place across the field population
• Be advocate of the consumer facing sales and education journey, cascade ideas and feedback to elevate our best-in-class service
• Deliver the eventing strategy for the region, borrowing from best practice in other regions and personalizing activities to suit markets across the LATAM territory
• Partner with Global Education to evolve educational content, tools and assessment measures, ensuring field teams have the best tools for their teams and customers

Requirements

• Experience: Extensive commercial experience in the beauty industry, with desired Omni Channel experience.
• Education: Bachelor's degree in Business/Management preferred.
• Software Skills: Intermediate proficiency in MS Office, including Word, Excel, and Outlook.
• Communication Skills: Excellent written and oral communication abilities.
• Team Leadership: Demonstrated success in developing winning teams and fostering talent.
• Strategic Thinking: Strong strategic thinking and decision-making skills.
• Partnership Development: Ability to create winning partnerships with retailers.
• Results-Oriented: Proven track record as a fast-paced results driver, with a focus on unlocking opportunities and responsible forecasting.
• Creativity and Analysis: Creative thinker with analytical insight, capable of integrating art and commerce, digital and omnichannel perspectives.
• Consumer Focus: Consumer-focused mindset, with the ability to think globally and translate strategies locally.
• Data-driven and Intuitive: Ability to balance data-driven insights with intuition.
• Leadership Qualities: Inspirational leader with a talent for developing and elevating teams.
• Personal Attributes: Smart, confident, ambitious, high-energy, self-starting, intellectually agile, results-oriented, resilient, non-political, transparent, collaborative, curious, and hands-on.
• Language Proficiency: Spanish speaking required.
• Cultural Alignment: Will embody Charlotte Tilbury’s culture and be passionate about contributing to its goals.

Benefits

Base Salary Range: $160,000-$170,000**

Company Benefits:

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

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