Head of Client Success - Logistics Saas Startup (Remote) - UP.Labs

About WARP

Based in the heart of the Los Angeles Metropolitan Area, WARP is revolutionizing middle-mile logistics through cutting-edge solutions designed to optimize efficiency and elevate customer satisfaction. Operating with an asset-light business model, we eliminate the need for traditional terminals by leveraging a network of third-party cross-docks and a diverse fleet of cargo vans, box trucks, and 53-foot trailers. Our advanced routing algorithms minimize costs and streamline operations. WARP offers innovative services such as store replenishments, last-mile carrier injections, inbound freight optimization, and tech-powered cross-dock solutions, empowering businesses with end-to-end supply chain visibility and control.

Role Description

WARP, a portfolio company of UP.Partners, is seeking an experienced and strategic Head of Client Success to lead and expand WARP’s account management function. This leadership role will drive the growth and retention of our most critical customer relationships, ensuring that Fortune 1000 clients realize the full value of WARP’s innovative logistics solutions. As the Head of Client Success, you will own the strategy and execution of all account management efforts, fostering deep client partnerships, driving revenue growth, and maintaining WARP’s position as a trusted logistics partner.

Key Responsibilities

• Strategic Account Leadership: Develop and execute a comprehensive account management strategy that strengthens relationships with key clients and drives long-term value.
• Executive Relationship Management: Serve as the primary executive liaison for major accounts, building trust and ensuring alignment between client goals and WARP’s capabilities.
• Revenue Growth and Retention: Drive account expansion opportunities while ensuring renewals by consistently delivering measurable value to clients.
• Team Development: Build, mentor, and lead a high-performing account management team that embodies WARP’s customer-centric values.
• Data-Driven Account Insights: Analyze account performance metrics to identify trends, predict challenges, and proactively offer tailored solutions.
• Cross-Functional Collaboration: Partner with internal teams—including operations, product, technology, and sales—to deliver seamless service and drive innovation for clients.
• Customer Advocacy: Act as the voice of the customer within WARP, ensuring client feedback shapes our service offerings and strategic direction.
• Thought Leadership: Represent WARP at industry events, fostering strong relationships and positioning the company as a leader in middle-mile logistics solutions.

Qualifications

• 10+ years of experience in account management, client success, or strategic partnerships, with at least 3 years in a leadership role.
• 5+ years of experience in the logistics or transportation industry.
• Proven experience in a high-growth startup environment is required.
• Proven ability to manage and grow relationships with Fortune 500 companies, preferably in logistics, transportation, or supply chain solutions.
• Strong analytical mindset with expertise in using data to drive decisions and account strategies.
• Exceptional communication, presentation, and negotiation skills, with experience engaging C-suite stakeholders.
• Deep understanding of logistics and supply chain trends, including key challenges impacting enterprise clients.
• Proven success in building and scaling account management teams in a fast-paced, high-growth environment.
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field; MBA or advanced degree preferred.

Why Join WARP?

• Be part of a transformative mission to redefine middle-mile logistics.
• Manage relationships with innovative companies at the forefront of their industries.
• Competitive salary, performance-based bonuses, and comprehensive benefits package.
• Opportunity for growth and development in a high-growth, innovative company.
• Flexible hybrid or remote work setup based in Los Angeles.

Join WARP and make a meaningful impact by driving customer success and shaping the future of logistics.