Head of Business Management, Global Operations - Beazley Management Limited

Job Title:                     Head of Business Management – Global Operations

Division:                     Global Operations

Reports To:                As per Beazley’s organisation chart

Key Relationships:     Head of Operations, UW Operations, Claims Operations, Delegated Operations, Conduct Risk, Controls. Compliance, Risk Management IT, Underwriters and Claims Managers, Facilities, Finance, Reinsurance, other staff and external clients and service providers.

Job Summary:            Responsible for driving the Group Head of Operations strategic agenda. Working closely with the Group Head of Operations to develop strategic programmes and initiative to support the  delivery of  our vision to become a best in class, high performing team, establishing Beazley service as a differentiator in the market. To co-manage the logistics associated with running the Global Operations team including governance, project work, budget and communications responsibilities. Manage a team of platform Operations Managers.

Key Responsibilities: To assist the Group Head of Operations in the delivery of their key responsibilities covering all aspects including strategy, business planning, projects, resources and business processes.

Strategy

• Work with the Head of Operations and their wider team to develop and implement a strategy to deliver operational excellence across Beazley.
• Provide input into and work closely with the Head of Operations in the preparation and delivery of an annual Business Plan.
• In conjunction with the Head of Operations and their direct reports carry out periodic strategic reviews of Operations service offerings to ensure delivery of services are in line with SLAs and stakeholder expectation.

• Work closely with Head of Operations to initiate and deliver operations-related and Beazley wide strategic projects as well as smaller initiatives.

• Work closely with the business as required to understand key business requirements.

• Work with the Head of Operations to plan and execute effective meetings and workshops of the Operations leadership team in order to review progress against the Business Plan and discuss key strategic and operational issues.
• Undertake analysis as requested by the Head of Operations to identify opportunities to further improve the delivery of operational excellence at Beazley.
• Support transformation and change management as required

Operational Support

• Manage the budgeting process and centrally coordinate recruitment and headcount allocation.
• Coordinate key cross-operations meetings as requested by the Head of Operations to ensure effective team collaboration.
• On behalf of the Head of Operations write effective Committee and Board Level updates and participate proactively on Committees when requested on behalf of the Head of Operations.  

Training and development

• Help coordinate Beazley's involvement in Lloyd’s market initiatives to ensure that we influence Operational Strategy at a senior level within the market.

Beazley Processes and Controls

• Build knowledge of Beazley’s processes and requirements, specifically any related to our risk control environment, and act as a center of excellence for ensuring the wider Operations team is aware of and following correct procedures.

• Act as the main contact point for all Internal Audit and risk management enquiries, allocating tasks as appropriate.

Staff Management Support

• Provide support to ensure that Operations staff have terms of reference setting out their responsibilities and reporting lines.
• Provide support to ensure that people are recruited, deployed and developed to anticipate and meet current and future needs.
• Provide support to ensure that all employees have the knowledge and the skills necessary to perform effectively in their given roles and responsibilities.

General

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing – as they contribute to an internal environment of teamwork, and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system
• Display business ethics that uphold the interests of all our customers
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.  This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.  These may include membership of any Beazley committees or working groups

Personal Specification:

Skills and Abilities

• Excellent leadership skills with the ability to influence and manage a team of senior professionals, bringing them together to deliver
• Strong delivery focus, being extremely pro-active in your work
• Strong business analysis and problem-solving skills, combined with the ability to present arguments effectively to a range of different audiences
• Strong coordination and time management skills and is comfortable to work towards tight deadlines Excellent interpersonal and communication skills

• Strategy minded while also able to facilitate the transition from conceptual thinking to practical project proposals (quickly and pragmatically)

• Commercially astute — able to negotiate effectively with third parties as required
• Process and change management skills
• Flexible and willing to perform varying duties depending on the shifting needs of the company and manager

Knowledge and Experience

• Solid experience of Insurance (London Market preferred)
• Knowledge of UW and Claims management and process gained at a senior level
• Experience of project management within a fast moving environment
• Ability to input into Group strategy
• Experience of client service management gained within an insurance environment
• Hands-on experience of team management and people development
• Experience of implementing process improvement, ideally within a traditional environment

Aptitude and Disposition

• Outcome focused, self-motivated, flexible and enthusiastic
• High energy and personal drive
• Achievement orientated
• Good problem solving skills
• Strong people management skills
• Purposeful communicator with strong influencing skills
• Customer focused
• Attention to detail to ensure work is performed to high quality and accuracy
• Able to work with multi-cultural and multi-location team
• Team worker as well as able to work on own initiative
• Flexibility to travel as the role requires

The rewards: US candidates

§ The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization

§ Attractive base compensation and discretionary performance related annual bonus

§ Competitively priced medical, dental and vision insurance

§ Company paid life, and short- and long-term disability insurance

§ 401(k) plan with 5% company match and immediate vesting

§ 22 days annual PTO (full-time, prorated for 1st calendar year of employment), plus paid public holidays with the ability to flex the religious bank holidays to suit your religious beliefs. Additional PTO purchase is available up to a maximum of 5 days per calendar year.

§ Up to $700 reimbursement towards home office setup

§ Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance in support of your wellbeing

§ The opportunity to save for, and purchase, shares of Beazley stock

§ Six months fully paid parental leave, regardless of how you come to parenthood

§ Company paid sabbatical up to 12 weeks after 10 years of continued service

§ Support with exam/study leave and fees for relevant qualifications related to furthering education

§ Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually

§ Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business

Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is $160,000 - $176,000 per year plus discretionary annual bonus. You will be able to discuss your salary expectations should you be contacted about this role.

The rewards: UK Candidates

• The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, global organization
• Attractive base compensation and discretionary performance related annual bonus
• Private medical insurance coverage for both you and your dependents
• Company paid life assurance and long term disability insurance
• Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
• 25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year.
• Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
• Up to £550 reimbursement towards home office setup
• Free in-office lunch and monthly lifestyle allowance
• Monthly travel allowance or annual season ticket
• The opportunity to save for, and purchase, shares of Beazley stock
• Six months fully paid parental leave, regardless of how you come to parenthood
• Company paid sabbatical up to 12 weeks after 10 years of continued service
• Support with exam/study leave and fees for relevant qualifications related to furthering education
• Smart working policy and flexible working culture, trusting our employees to do what works best for them, their role and the needs of the business