Head Housekeeper. - Hilton Garden Inn - Lakeshore, RAM Hotels

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.

Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of

corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout

the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the

perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to

advance your career, you become part of the RAM Hotels family!

POSITION: Executive Housekeeper

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences?

Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast-paced

environment with the ability to deliver excellent customer service? The Executive Housekeeper oversees the

cleanliness of our hotel establishment while responding to our guest needs; ensure safety and security of hotel

rooms; and maintain inventory and control costs. The Executive Housekeeper participates in the selection process

and provides training to the Housekeeping Department to promote “top-notch” experiences for our guests. The

Executive Housekeeper is the perfect example of exemplary performance for team members to follow.

JOB RESPONSIBILITIES

• Responsible for preparing a monthly forecast for the Housekeeping Department with other departments

to ensure no disruption to our guests; plan work schedules and room assignments for team members;

participate in the recruiting and selection process of newly hired team members; responsible for

performance planning and evaluation of newly hired team members; monitors team members

performance to provide performance appraisals; maintain personnel records to ensure accuracy

• Responsible for supervision and essential training of the newly hired team members in all aspects of

housekeeping including guest services; ensure team members are familiar with duties and responsibilities,

as well as the overall expectation of the Housekeeping Department; ensure team members are familiar

with company policies; responsible for conducting guest satisfaction inspections of public areas, guest

rooms, corridors, restrooms, as well as laundry personnel to ensure proper functioning

• Assist with preparation of annual budget for the Housekeeping Department and manage expenses and

budget; responsible for cleaning supply orders, linen par stockings, and chemicals; maintain inventory of

supplies and ensure team members follow inventory/cost control procedures; implement and understand

the hotel’s key control system

• Responsible for tracking lost and found goods and ensure team members are aware of the procedure.

processing guest complaints, taking proper care/maintenance of equipment; conduct meetings with team

members as needed; ensure uniforms of team members are presentable and meets the company

expectations

• Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved.

assist with emergency and security procedures if and when needed; promote good safety practices within

the hotel establishment of team members and guest; understanding of applicable laws which apply to

housekeeping supplies an chemical; monitor preventive maintenance program to protect physical assets

of the hotel establishment

• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

• High-school graduate or equivalent and a minimum of one year of executive hospitality experience

(preferred)

• Excellent customer service skills

• Bilingual communication skills (preferred)

• Computer knowledge and/or experience (preferred)

INDUSTRY EXPERIENCE

• Previous experience in the hospitality industry (preferred)

• Previous experience as an Executive Housekeeper (preferred)

REQUIRED SKILLS

• Ability to follow directions and delegate in a fast-paced environment

• Additional training (as required)

• Must be flexible to work varied schedules

• Excellent written and oral communication skills

• Ability to listen attentively

• Must have the physical ability to walk, bend, and stand for long time periods

• Must be able to lift up to 40 lbs.

• Must adhere to grooming and appearance standards in alignment with uniform

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while

working under pressure

• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes

anticipating the guests needs – be proactive

• Ensure that you are always a positive representation of the property; embrace and respect diversity and

multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that

much more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, we offer

our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly

bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected

veteran status