HCM Professional Services Project Manager - Remote - HCM Unlocked

The Professional Services Project Manager is responsible for leading the planning, execution, and delivery of client-focused projects within the HRIS (Human Resources Information System) technology field. This role involves close collaboration with internal and external stakeholders, providing leadership and guidance to project teams to achieve client objectives. The Project Manager will be vital in managing multiple projects, enhancing client satisfaction, and driving continuous improvement within the professional services team. This Project Manager may also be assigned to manage internal HCM Unlocked projects as part of their overall portfolio.

Key Responsibilities | Essential Job Functions:

• Project Planning and Management: Develop detailed project plans, including resource allocation, timelines, and milestones, ensuring alignment with client objectives and expectations.
• Stakeholder Engagement: Serve as the primary point of contact for clients throughout the project lifecycle, maintaining regular communication and managing expectations.
• Budget and Financial Management: Monitor project budgets and financial performance, identifying risks and opportunities and ensuring projects are delivered within financial parameters.
• Team Leadership: Lead cross-functional project teams, providing direction, support, and clear guidance to ensure team members understand project goals and responsibilities.
• Risk Management: Identify project risks, develop mitigation strategies, and ensure timely issue resolution to avoid project delays or disruptions.
• Quality Assurance: Maintain adherence to all QA tasks across all project teams at every defined stage of the project.
• Signoff: Ensure signoff by primary stakeholders (client, HCM Unlocked, Vendor, Project teams) at defined stage gates of the project.

Example Duties:

• Conduct project kickoff meetings with internal and external stakeholders to establish project scope, objectives, and deliverables.
• Manage communication and expectations with clients, particularly during HRIS deployments, to ensure alignment throughout the project lifecycle.
• Collaborate with technical teams to translate client needs into actionable project plans.
• Partner with project managers and technical resources assigned from software vendors when engaged for implementations to coordinate a seamless and successful client experience.
• Monitor project progress and adjust resources and timelines as needed.
• Maintain comprehensive project documentation and prepare project reports for both clients and senior leadership.
• Handle change management processes, communicating and managing any scope, budget, or timeline deviations effectively.
• Manage resource scheduling and coordinate with other departments to ensure appropriate staffing levels for project delivery.
• Facilitate meetings, including client reviews, internal team meetings, and post-project lessons learned.
• Work closely with the sales and technical teams to ensure project requirements are fully understood and met.
• Conduct post-project evaluations to identify areas of improvement and ensure the project achieves the desired outcomes.

Additional Responsibilities and Requirements

• Act as the main point of contact for client project-related inquiries and escalations.
• Develop and maintain strong relationships with key stakeholders, both internally and externally.
• Ensure client satisfaction through proactive communication, issue resolution, and continuous delivery of high-quality services.
• Stay up-to-date on industry trends, best practices, and emerging technologies relevant to the professional services sector.

Qualifications, Education, and Experience:

• Bachelor’s degree in business, Project Management, Engineering, or a related field.
• Demonstrated ability to manage large, complex projects with cross-functional teams and multiple stakeholders, particularly in HR and IT.
• 5+ years of experience in project management within a professional services, consulting, or similar environment.
• Strong understanding of HRIS platforms (e.g., Paycor, Paylocity, ADP, Workday, UKG, Kronos, SuccessFactors, etc.) and project management methodologies.
• PMP Certification or equivalent is highly preferred.
• Proven ability to manage multiple projects simultaneously with varying levels of complexity.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent communication, leadership, and problem-solving skills.
• Experience working with project management tools (e.g., Smartsheet, MS Office, Asana, Monday.com, etc.).

Working Conditions

In this fully remote position, employees will work in a home office environment with secure access to systems handling sensitive and personally identifiable information (PII). Adherence to strict confidentiality protocols and data privacy regulations is required. The role demands a quiet, professional workspace free from distractions to maintain focus and ensure data security. Access to high-speed internet, as well as secure equipment and software, is necessary for compliance with company and legal standards. Regular virtual meetings and collaboration with team members are expected, with camera usage during meetings being imperative to maintain engagement and clear communication.

Cognitive and Physical Demands

• Daily/majority of the day: sitting, computer work, screen time, keyboarding, typing, wrist flexing/extension and other repetitive movements
• Daily/consistent: Use of professional judgement in alignment with HCM Unlocked values and policies, ability to communicate effectively verbally and written, translate high level instructions into an executable process flow, and to complete medium to large projects with minimal assistance and supervision.
• Frequently: Learning new software applications and recalling important processes
• Occasionally: kneeling, standing, reaching, twisting, grasping, and lifting (up to 20 pounds).

Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer and committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodation is available for applicants with disabilities.

HCM Unlocked participates in the E-Verify Employment Verification Program.