HCA Navigator - Cooper University Hospital

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines

Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments.

Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider

Verify insurance coverage and demographic information. Collect and receipt patient payments

Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly. Schedule patients for appointments with community services when appropriate

Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient. Inform patients of billing policies and managed care referral and/or pre-authorization requirements

Assists patients and their families with obtaining referrals from PCP to needed specialist when needed. Provides support and counseling to patients and families as appropriate

Communicates with referring providers as appropriate to address patient and physician needs

Partners with patients, families, the interdisciplinary team and community resources to provide well-coordinated, timely, and exemplary care. Serves as a resource for community resources. Track and report weekly on all scheduled services. 

Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services. Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital-based care areas as deemed in scope. 

Minimum 3 yrs. experience in a high volume ambulatory medical practice, emergency department, or hospital admissions,

High school diploma required; some college preferred.