Harley Davidson Sales Manager / Death Valley Harley Davidson - Wise Auto Group

Vehicle Sales Manager

Death Valley Harley Davidson is looking for a Sales Manager to join our team. Death Valley Harley Davidson is an exclusive Harley-Davidson dealer. Recognized as one of the top dealerships in the country and offers one of the largest inventories of motorcycles, parts and accessories, and MotorClothes® merchandise. 

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Summary Description:

Manages employees and operations of the Vehicle Sales Department.

Key Result Areas:

• Vehicle Sales Operations

• Customer Service

• Management

Major Duties and Responsibilities

1)Sales Department Operations: **

• Oversee and manage all operations of new and pre-owned vehicles.

• Ensure sales department achieves targeted levels of gross and net profit.

• Ensure sales personnel are well trained, motivated and operate within process.

• Oversee & Manage Sales Floor manager and their tasks & responsibilities.

• Oversee all sales, trade-ins, and the delivery of all new and used vehicles.

• Maintain daily sales reporting on: all product sold, gross profit, staff measurements, etc.

• Establish goals & targets daily, weekly, monthly

• Initiate and maintain net profit objectives which eliminate the possibility of “lower than anticipated” profits.

• Become familiar and efficient with all phases of computer systems required for sales management.

• Establish procedures to ensure timely and proper completion of all paperwork.

• Maintain showroom vehicles which draws customers and keeps motorcycles functioning as designed.

• Maintain clean efficient facilities.

2)Customer Service: **

• Provide prompt, dependable, high quality, vehicle sales to customers by using the company’s current pro-active sales process.

• Ensure customers are properly qualified for needs, wants, and ability to buy.

• Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.

• Ensure cross sales of Financing, Insurance & warranty products, P&A, general merchandise and services.

• Develop and ensure use of a consistent quotation methodology for vehicle sales, trade-ins and purchases.

• Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

3)Management: **

• Maintain sales associate & Sales Floor Manager follow‑up programs.

• Maintain budgeted revenue and expense objectives.

• Develop promotional campaigns in conjunction with other departments.

• Maintain performance reporting & counseling on sales associates & Floor Manager.

• Provide reports to GM, as requested.

• Develop monthly and annual objectives for the department in collaboration with GM.

• Attend training sessions to keep current with sales department issues.

4)Other Duties: ** as required

Supervisory Responsibilities:

• Establish departmental work schedule, balancing the workload of all employees.

• Train Sales Representatives to use consistent company sales methodologies.

• Set & reinforce policies and procedures for sales department.

• Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.

• Assist with recruiting, interviewing, hiring, and terminating employees.

• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.

• Provide routine training for all sales employees (seminars; workshops; role playing, industry courses, etc.).

Commitments:

• Treat all employees and customers fairly, courteously, and with dignity.

• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).

• Remain current with all sales department training available by reviewing online courses and attending seminars, workshops, and other related training programs.

• Be prompt and available for flexible scheduling.

• Maintain honesty & integrity in all business dealings.

• Demonstrate an interest in growing the sales business.

• Focus on quality.

Qualifications & Job Requirements:

• Minimum 3 years progressive experience within a sales department of a motor vehicle dealership.

• Prefer knowledge and experience with the sales of motorcycles or other powersports products the demonstrated ability to quickly learn them.

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Job Type: Full-time

Pay: $80,000.00 - $125,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Supplemental Pay:

• Commission pay

Experience:

• Sales/Dealership: 5 years (Required)

License/Certification:

• Motorcycle License (Preferred)

Work Location: In person

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