Harley Davidson Motorcycle Sales - Temecula Harley-Davidson
TEMECULA, CA
About the Job
Are you looking for a new career?
Passionate about motorcycles?
THD is looking for motorcycle sales/fit specialists with great attention to detail, who care, are motorcycle enthusiasts, and would like to work in the industry.
No experience necessary, but preferred
Salesperson license will be required.
Clean driving record and motorcycle license endorsement preferred
The position pays hourly plus performance bonuses.
Temecula Harley Davidson is an equal opportunity employer, operating in a drug free working environment.
Qualifications
Education
High school diploma or the equivalent.
Licenses
Driver's License - Class C + M1 driver's license preferred
Sales License - CA DMV salesperson license will be required, if hired
Other Licenses
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
for prolonged periods
Walking
on a regular basis
Bending, twisting and/or stooping
infrequently
Kneeling and/or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and/or lifting overhead
infrequently
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Interact well with others and be a positive influence on employee morale.
Uphold the companies non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Coordinate with the sales manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
Introduce customers to parts, service, F&I, and general merchandise departments.
Utilize floor time effectively in meeting the customer's needs and soliciting sales.
Consistanty use established procedures, such as tagging and proper storage, to provide for fast and effective handling of warranty items.
Make sure that customers are aware of the features and benefits on all products.
Consistantly use established procedures to complete all paperwork correctly and on time.
Push motorcycles out of store in the mornings. Make sure all motorcycles are lined up, priced, cleaned and ready for sale. Move motorcycles back in the store in the evenings.
Actively develop prospects.
Demonstrate to each customer the advantages of products over competing brands.
Ride new vehicles from service to showroom floor after service has performed PDI.
Be polite and friendly and greet customers promptly. Consistantly follow the outlined sales process.
Verify that customers are qualified for their wants, needs, and ability to buy.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Ensure that customers receive consistent treatment by always following the documented procedures.
Conduct telephone transactions courteously and promptly.
Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
Follow the 12 Step Sales Process.
Consistanty contact customers by means of Victory Solutions, mailing lists and personal follow up to promote additional sales and customer satisfaction.
Perform pre-delivery inspection and road test before delivery to customer.
Attend pertinent training and stay current with with sales department concerns and sales techniques.
Ensure the delivery to customer is an "EVENT" which endears the customer to the dealership.
Outbound calls: 20 attempts, 7 connects daily average. 5 Greets with phone number, name and email logged daily average.
Participate in morning training. Complete training modules.
Practice "FISH" philosophy from the FISH book (which is required read).