Guest Services Tech - $19 per hour - Full Time - Private Hotel & Training Center! - Deloitte Hotel & Conference Center

At Pyramid Global Hospitality (also known as Benchmark Hospitality), people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.  

Deloitte Hotel & Conference Center

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• Currently 800 hotel rooms - all single occupancy, no suites.  Expanding to 1400 rooms in October 2025!
• Three restaurants including a Starbucks.
• 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields.
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com

Benefits & Perks

• Awesome Employee Focused Culture with many Employee Events!
• Eligible for Holiday pay starting immediately. 10 Paid Holidays per year.
• Up to 14 Vacation & Sick days per year. - We are closed most holidays.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Employee Cafe.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!

The Guest Service Technician will complete general maintenance requests that are submitted by guests and employees.  Responsibilities also include performing various work order tasks and preventative maintenance on spaces and equipment.

• This is a full-time position.

• $19.00 per hour.

• Availability on weekends and holidays required.

Responsibilities

• Completes maintenance requests submitted by guests or employees for general maintenance issues within the hotel.  Most common maintenance requests include toilet issues, sink drains, hot water issues, touch up paint, light bulb replacement and more.

• Interact with guests or employees to ensure maintenance request is completed successfully.

• Performs preventative maintenance and maintains logs in an organized manner.

• Identifies problems, initiates work orders, accomplished assigned work orders and does all necessary repairs relating to their expertise.

• Performs duty rounds by using daily checklists.  Reports on and corrects noted problems.

• Maintain a safe, clean and efficient work space.  Responsible for maintaining inventory of tools in use.

• Work in a safe manner including proper use of PPE and following safety protocols.

• Responsible for correct use of maintenance request system.  Training provided.

• Assist with maintenance requests for other trades, as needed.

Qualifications

• One year experience in maintenance required; such as hotels, home repair, hospitals, office repair, or apartment complex repairs.

• Skilled with using hand, power and diagnostic tools.

• Must have experience in the following: Minor wallpaper and vinyl repair, repair and paint surfaces, repair tile and grout, refinishing woodwork

• Ability to read and interpret blueprints and schematics preferred.

• Must be able to communicate both written and verbally in English due to guest contact.

• Valid Texas Driver’s License preferred.

Job Category: CareersInMaintenance