Guest Services Specialist - Better Talent

COMPANY OVERVIEW:

Scenic Stays, where the Emerald Coast is our playground! 

At Scenic Stays, we specialize in vacation rental management and have been creating unforgettable experiences for visitors and homeowners alike since our inception. Our team of highly motivated professionals boasts an impressive 200 years of combined experience in the hospitality industry, resulting in outstanding guest experiences and a desirable work environment for our employees. 

Our commitment to providing exceptional customer service has made us a leader in Emerald Coast vacation rentals. From Perdido Key to Panama City Beach, we offer unbeatable solutions for anyone looking for a home away from home. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income – we are always eager to meet the challenge. 

Join us and get in on the ground floor as we develop a stand-out team to service the owners and guests of Scenic Stays!

POSITION SUMMARY:

At the heart of every guest's experience is an exceptional Guest Services Specialist. Your mission is to orchestrate the perfect stay for our valued guests, from check-in to check-out. As the face of our resort, you will leave a lasting impression with your efficient and professional service. 

Your Success Formula: Dependable, Reliable, People-Person Your success will hinge on your dependability, reliability, and "people-person" qualities. You're not just a problem solver; you're a solutions architect, turning challenges into opportunities. Embracing teamwork and interaction, you love working collaboratively to achieve common goals.

What’s in it for you? 

As part of the Scenic Stays Portfolio, we offer stability, a consistent workweek, and the chance to build meaningful relationships with colleagues and guests. If you're seeking a rewarding, steady position, don’t miss this opportunity! 

Apply now and become the reason our guests check out with unforgettable memories and plans to return! 

RESPONSIBILITIES:

• Ensure a seamless Guest Check in/Check out 
• Assist with unit maintenance and cleaning requests 
• Assist with all aspects of Front Desk duties 
• Resolving guest issues at a high level 
• Assist GM/CAM with owner relations and association-related duties
• All other duties as needed or assigned 

QUALIFICATIONS:

• Hospitality experience preferred 
• Good written and verbal communication skills 
• Knowledge of the area is a plus 
• Self-starter and able to work well independently 
• Computer knowledge 
• Must be dependable and people-oriented 

COMPENSATION & BENEFITS:

Hourly Wage: $17-19 per hour based on experience and achievement

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days 
• Health insurance 
• Life insurance 
• Dental insurance 
• Vision insurance

Schedule: Full-time 40-hour work week, weekends and holidays as needed.