Guest Services Manager - AW Labor Solutions
Hot Springs, VA 24445
About the Job
Great opportunity for individuals interested in working in the U.S. on a TN Visa. Only citizens of Canada and Mexico are eligible for the TN Visa program.
Guest Services Manager
To oversee all areas of operation relating to the guest experience for Front Desk, PBX, Bell Attendant, and Door Attendants. Manages Front Desk, Bell Staff, Door Staff and PBX directly. To coordinate and assist with the Transportation Manager and Loyalty Manager all front lobby service areas including: Concierge, Bell, Valet Parking and Door Staff. To oversee all systems and controls aspects of the Front Office.
Responsibilities
Qualifications
Guest Services Manager
To oversee all areas of operation relating to the guest experience for Front Desk, PBX, Bell Attendant, and Door Attendants. Manages Front Desk, Bell Staff, Door Staff and PBX directly. To coordinate and assist with the Transportation Manager and Loyalty Manager all front lobby service areas including: Concierge, Bell, Valet Parking and Door Staff. To oversee all systems and controls aspects of the Front Office.
Responsibilities
- Maintain standards of guest services and a consistent guest experience as documented by Guest Index, and AAA ratings.
- To ensure that the Front Office departments operate at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking. To ensure the accuracy of the Front Desk, Bell/Door, PBX records with direct and open lines of communications to other departments within the hotel.
- Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue.
- To ensure all Front Office systems and controls procedures comply with corporate policy and procedures, as evidenced by "Goal" Audits, and minimum levels of bad debts.
- To ensure all Front Office payroll costs and other expenses are properly monitored and controlled in accordance with OHC budgets and monthly updates.
- To maintain open and clear communication with all internal departments.
- Takes a lead role in marketing efforts to include Select Guest, ESP, Weekend Packages, Omni Club, and R.M.P.s.
- To ensure accurate occupancy forecasting.
- In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
Qualifications
- At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.
- Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.
- Must have excellent organizational, supervisory, customer service skills.
- Must be able to work well under stressful situations and handle challenges in a professional manner.
Source : AW Labor Solutions