Guest Services Housekeeper - Williams/Circle Pines KOA - Tru By Hilton East Broad

Job Title: Housekeeping Supervisor Hotel Department: Housekeeping

Reports to: Executive Housekeeper FLSA: Non-exempt

JOB Objective: Responsible for assisting Executive Housekeeper with coordinating and overseeing the cleaning of guest rooms and all public areas along with the overall management of the housekeeping department.

Key Areas of Responsibility: To maintain cleanliness of entire hotel according to company standards.

Specific Duties:

• Open and close the housekeeping department as needed, prepare room assignment reports for room attendants and assign houseman their daily duties.
• Overall management of all employees assigned to the department.
• Create good working relationships and teamwork with all other departments.
• Collect all room assignment reports and keys at the end of the day. Make sure all floors are secure.
• Ensure all staff has the proper tools to complete their duties.
• Stay in constant communication with the Maintenance department to ensure all problems are corrected.
• Make sure all standards are enforced in rooms and public areas for safety.
• Check rooms daily to ensure all standards are achieved.
• Help supervise the re-supplying of all linen closets.
• Record all lost and found items.
• Coordinate and communicate any follow-up items or problems to ensure guest satisfaction.
• Help maintain all department cleaning logs as per hotel standards.
• The hotel is a 24 hour, 365 day open establishment. Flexible hours including weekends and holidays are required.
• Handle all interactions with hotel employees and/or guests in a friendly, professional, service oriented manner.
• Must comply with hotel and brand standard to ensure the safety off all guests and employees.
• Report to supervisor all maintenance equipment issues.
• Report to supervisor any health, safety, or hazard issues.
• Other Duties and Responsibilities as may be designated

Qualifications:

• Must be able to demonstrate reliable and timely attendance.
• Must be able to manage time and complete tasks on schedule and efficiently.
• Requires good communication skills.

Education/Experience:

• Minimum two years housekeeping supervisory / leadership role or related job experience.
• HS diploma or equivalent.

Language Skills:

• Comprehension of English language.
• Must be able to convey and relay ideas and information clearly and efficiently.

Equipment/Computer Expertise

• Basic PC Knowledge and understanding of a Windows operating system. Ability to be trained on the hotels property management system.

Physical Demands:

• May be required to move, lift, or push 50 pounds frequently or consistently.
• Standing, walking or bending is required the majority of the shift.

Work Environment:

• Must be able work well with others in a team environment.
• Must be able to work in a supervised atmosphere, accept and understand coaching, counseling, instructions and/or feedback.
• Neat and professional appearance is required. Name tags and uniforms are required to be worn at all times.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Individual Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.

• I have read and agree to comply with the above job descriptions.

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Compensation details: 17-18 Yearly Salary

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