Guest Services | Food & Beverage Supervisor - Holiday Inn Express & Suites Galveston

Job Description

Job Title: Food and Beverage Supervisor

Assist in the organization, management and administration of all operational aspects for the Food and Beverage department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through payroll management system.

Ensure all staff are meeting all established standards of service. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.

Monitor and maintain cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness or malfunctions to appropriate departments; manage maintenance/safety issues to completion.

Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross communication between departments.

Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments.

Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs.

Report any issues or grievances to the Food and Beverage Director and/or Human Resources.

Assist in maintaining all programming for food and beverage outlets.

Assist in scheduling reservations and parties or special events.  Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.

Assist Host staff with greeting and seating guests during peak times of operation.

Supervisory Responsibilities 

Oversee all food and beverage employees within the hotel and act as Food and Beverage Manager in the absence of the Food and Beverage Manager.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Bachelor's degree from four-year college or university preferred; or two years related experience and/or training in a hotel / resort sales environment; or equivalent combination of education and experience.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 25 pounds.  

Certificates, Licenses, Registrations

Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) or RVSP (LA) is required.