Guest Services Desk Clerk - Festival Foods

De Pere, WI

About the Job

Job Summary

De Pere Store Location: 1001 Main Ave, De Pere WI 54115

Job Title: Guest Services Clerk

FLSA Status: Hourly

Reports To: Guest Services Manager

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
Responds to guest inquiries regarding offers, promotions, and events
Adopts the guidelines established by Festival to resolve the complaints from guest
Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
Records details of comments, inquiries, complaints, and actions taken
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Performs guest verifications, processing orders, applications, forms, and requests
Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
Directs unresolved issues and requests to the appropriate designated resource
Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
Performs other duties as assigned
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
Ability to process information/merchandise through register system
Ability to communicate with associates and guests
Ability to read, count, and write accurately
Ability to operate all equipment necessary to perform the job
Knowledge of wide range of goods and services of Festival
Ability to deal with multiple projects simultaneously
Strong communication, interpersonal, and guest service skills
Should have sound practical judgment of priorities
Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
Responds to guest inquiries regarding offers, promotions, and events
Adopts the guidelines established by Festival to resolve the complaints from guest
Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
Records details of comments, inquiries, complaints, and actions taken
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Performs guest verifications, processing orders, applications, forms, and requests
Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
Directs unresolved issues and requests to the appropriate designated resource
Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
Performs other duties as assigned
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
Ability to process information/merchandise through register system
Ability to communicate with associates and guests
Ability to read, count, and write accurately
Ability to operate all equipment necessary to perform the job
Knowledge of wide range of goods and services of Festival
Ability to deal with multiple projects simultaneously
Strong communication, interpersonal, and guest service skills
Should have sound practical judgment of priorities
Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

Benefits Overview

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address

1001 Main Avenue

City

De Pere

State

Postal Code

54115

Source : Festival Foods