Guest Services Associate - World Equestrian Center Wilmington

The beautiful World Equestrian Center, located in Wilmington Ohio, is looking for a Guest Services Associate to join our team!  The ideal candidate will have a passion for providing an exceptional guest experience.  Superior customer service is a must to ensure a fantastic first impression for guests upon arrival.  This position will need to have a flexible schedule.

The Guest Services Representative is a front desk position with primary responsibility of customer service, posting charges, and closing out the day.

Primary Responsibilities:

The following are highlight items and not meant to be all-inclusive of this position:

• Greet, register, and assign rooms to guests of facility
• Responsible for issuing room keys and important information to guests
• Responsible for making hotel reservations and checking hotel availability
• Verifies credit card authorization or collect cash payment for all guests
• Answer main telephone line and transfer to proper departments or guest rooms
• Receives and distributes guest and vendor packages, recording on package log appropriately
• Stocking, inventory and cashiering of guest marketplace
• Review guest accounts and charges upon guest check-out
• Be familiar with daily events and shows on site
• Seasonal golf cart reservations, staging and ensures all required forms are completed by guests
• Constant contact with housekeeping and maintenance departments with guest issues or concerns
• Ensure complete guest satisfaction
• Ensuring daily checklists are completed
• Completes any direct assignment from Manager
• Responsible for issuing and signing out Department Manager Keys
• Balance credit card and cash paperwork for entire day
• Process credit cards for Settlement
• Close out day for facility and print reports
• Insert information from day end reports into spreadsheets for General Manager and Ownership

Qualifications, Education, Experience, Skills, and Abilities:

• Previous hospitality/service industry experience preferred, but not necessary
• Strong oral communication skills
• Professional, courteous attitude
• Strong computer skills
• Ability to work in high paced environment
• Strong Customer Service skills
• Ability to Multitask

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.