Guest Services Agent - Scottsdale Camelback Resort at VSA Resorts

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit. www.vacatia.com

Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website: www.scottsdalecamelback.com

Essential Functions:

• Reports to Front Desk Management.
• Check in / Check out procedures.
• Troubleshoot/solve guest's requests.
• Perform balance of shift revenue and bank at end of each shift.
• Complete all inbound reports from various exchange companies.
• Make new reservations for walk ins or future guests.
• Monitor video cameras for guest/staff safety and rule enforcement.
• Ensure proper policies regarding homeowners, resort members, and day use are enforced.
• Assist with training new associates on procedures and policies.
• Complete and submit daily shift task list to Supervisor(s).
• Competent in all facets of owner services and leisure services operations and procedures. Provide assistance when required.
• Displays courtesy and professionalism in all contacts.
• Demonstrate a clear understanding of SCR's policies and procedures.
• Demonstrate a clear understanding of SCR HOA rules and regulations.
• Keep all work areas clean and stocked.
• Perform all other duties as assigned.

Benefits: Eligibility after 60-90 days.

• Medical
• Dental
• Vision
• Life
• 401k
• PTO
• Quarterly Bonus
• Monthly Employee Appreciation
• Access to Resort Amenities

Education/Experience Required:

• High school Diploma or GED
• Customer Service background

Specific Skills Required:

• Problem Resolution Solving
• Excellent Communication and Interpersonal skills
• Intermediate knowledge of Computer Applications
• Cash Handling Experience
• Customer Service background
• Well organized and have above standard written and oral communication skills
• Self-motivated/ Team Player
• Detail Oriented

Physical Requirements:

• Must be able to lift 30 lbs, move, stand, walk, transverse, crouch/stoop, kneel, repetitive hand/wrist motion, reach, bend, see, recognize, distinguish, convey information and converse with staff & Guests with great consistency.
• Consistent viewing of computer screen.
• Focus on conversation with possible high volume of noise level.

Disclaimer: The Vacatia, Inc., subsidiaries, and affiliates is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further, the job description is not a guarantee that you will perform any or all of these duties.

Compensation details: 17.5-17.5 Hourly Wage

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